- ADP (Norfolk, VA)
- …+ Extensive experience in a client service management capacity, with in-depth knowledge of Service Center operations and call center tools as well as ... offshoring experience + Proven track record of successfully managing a growth business in the service industry. + Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements. + Ability to anticipate… more
- Deloitte (Richmond, VA)
- …appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. + ... In this role, you will be responsible for leading plan operations and complance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte… more
- CACI International (Sterling, VA)
- Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage ... Local * * * **The Opportunity:** CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally… more
- CACI International (Springfield, VA)
- Senior Test and Evaluation Operations Manager Job Category: Finance and Accounting Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... * * * **The Opportunity:** As Test and Evaluation Operations Manager, you will provide vital services in support...items, and reports related to Blanket Purchase Agreement (BPA) Call Order actions. + Prepare, monitor, and distribute weekly… more
- Lumen (Richmond, VA)
- …has demonstrated technical helpdesk experience. + 5 + year of technical customer call center experience. + Associate degree in Engineering, Electronics, Networks ... as we digitally connect the world and shape the future. **The Role** Operations Technician 2 role focuses on resolving customer-reported network issues and providing… more
- NTT America, Inc. (Richmond, VA)
- …of administrators to understand the existing environment, assist each other with day-to-day operations and help with issues as a team. + Install, configure, and ... resolution or escalation to ensure minimal impact to business operations . Document troubleshooting procedures and create SOPs. + Change...+ Frequently move about inside and outside of data center / facility + Remain stationary for long periods… more
- CACI International (Chantilly, VA)
- Program Operations Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... project success. + Monitor the MSC sick line for call outs and emailing the Web Team in the...Web Team in the event that the MSC Web Operations team is unavailable. **Qualifications:** _Required:_ + An active… more
- Oracle (Richmond, VA)
- …and understanding of Overlay network concepts. + Experience working in a network operations role. + Strong knowledge of protocols such as MPLS, BGP/OSPF/IS-IS, TCP, ... an added advantage. + Extensive experience with scripting or automation and data center design - Python preferred but must demonstrate expertise in scripting or… more
- Oracle (Richmond, VA)
- **Job Description** Our Oracle Health & Analytics Operations Engineering team focuses on product strategy for Oracle Health, while monitoring & maintaining the ... your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health,...SLA/SLO commitments. + **Participate in after hours and weekend on- call rotations, joining bridge calls as needed, typically as… more
- Cardinal Health (Richmond, VA)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... equivalent work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized,… more