- Wayfair (Boston, MA)
- …an ongoing prioritization backlog. + 2+ years of experience in the field of Quality, Call Center Operations , and/or Customer Service, including working with ... team is looking for a Senior Analyst who can support the configuration, management , and optimization of Wayfair's Automated Quality software suite (Level AI). This… more
- Emerson (Mansfield, MA)
- …accurate, and engaging content. + **Training & Documentation** + **Project management :** Manage content creation projects from concept to delivery, ensuring ... quality and brand standards. Support the Human Resources Dept. and Operations in structuring learning paths and onboarding experiences. Assigning training courses,… more
- Tribute Home Care (Framingham, MA)
- …+ Background in healthcare coordination, dispatch, 24/7 call - center operations , hospice/home care administration or hospital flow management preferred + ... running seamlessly through nights and weekends- ensuring every call , visit, and client need is handled with the...and company events + 3-7 years of experience in operations , service leadership, or a similar management … more
- Dana-Farber Cancer Institute (Brighton, MA)
- …other Harvard Medical School-affiliated hospitals. + Under the direction of the operations management team, provides appointment scheduling ranging in complexity ... available services. + Resolves issues directly or ensures appropriate management of call by others. + Recognizes...required to perform other duties as required by the operations management team. + Assists in the… more
- Encore (Boston, MA)
- …* Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform and directs daily floor operations including ... Leadership on sales strategies * Participates in business review presentations. Financial Management & Reporting * Drive Results by managing an efficient and… more
- Sprinklr (MA)
- …media management , marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down ... is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale… more
- Beth Israel Lahey Health (Boston, MA)
- …as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction. 8. The ... Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. 8. **Customer… more
- CVS Health (Boston, MA)
- …priorities in a fast-paced environment. **Required Qualifications** + Minimum of 5-6 years Call Center management experience specific to queue and ... role in optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams at AHH. Key responsibilities… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... to support development, planning, and implementation of the S&OP (Sales & Operations Planning) process. You will support execution of global sourcing strategies… more
- Evolent (Boston, MA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... is a key clinical executive responsible for leading oncology-related utilization management , quality improvement, and clinical operations across Evolent's… more