• Logistics Analyst (REMOTE/Occasional Field Work)…

    Molina Healthcare (NY)
    … methodologies - expert level with call centers experience with call center operations , processes, and procedures, including and understanding ... with Workforce Management methodologies - expert level with call centers experience with call center operations , processes and procedures, including… more
    Molina Healthcare (05/18/25)
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  • UC Network Cisco Engineer

    TEKsystems (Brooklyn, NY)
    …business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders ... integration with other specialized disciplines: network security, wireless network, and IP telephony, call center , etc. These candidates are coming on board of a… more
    TEKsystems (05/13/25)
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  • Sr Capacity Planner (Remote)

    Molina Healthcare (Rochester, NY)
    …relevant experience with Workforce Management tools. Expert level experience with call center operations policy and procedures, including and ... the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience...and contact center analytics * 3-5 years call center forecasting * Telecom Experience including… more
    Molina Healthcare (04/17/25)
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  • Operation Support Specialist

    University of Rochester (Rochester, NY)
    … staff to provide support during emergency. + Manages CSC Control Center , the comprehensive management program, which houses critical facilities information, ... as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 100108 Support Operations -Fac & Svcs Work Shift: UR - Day (United States of America) Range:… more
    University of Rochester (04/07/25)
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  • Customer Care Representative - Career Advancement…

    Casella Waste Systems Inc. (Clifton Park, NY)
    …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent...as well as in customer service and client relationship management \. Able to effectively manage call volume… more
    Casella Waste Systems Inc. (03/19/25)
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  • Director of User Support

    City of New York (New York, NY)
    …User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports ... Skills: - Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written and interpersonal communication… more
    City of New York (05/14/25)
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  • SAF-IS Regional Program Specialist Mobile

    American Red Cross (Fort Drum, NY)
    …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... supervises volunteers during surge situations for the Hero Care Center . **Service Delivery Management ** : Ensures the...operations and emergency needs of the Hero Care Center as a member of the Hero Care Network… more
    American Red Cross (03/26/25)
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  • Supervisor, Provider Services

    Evolent (Albany, NY)
    …leading our contact center team, ensuring the effective and efficient management of operations related to prior authorization services for healthcare ... will bring strong leadership skills, a background in contact center management , and a passion for improving...to excel in their roles. + Monitor daily contact center operations to ensure adherence to service… more
    Evolent (05/16/25)
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  • Customer Service Supervisor

    Carrier (East Syracuse, NY)
    …Our channel includes distributors seeking after-market replacement components parts and orders. Our Call Center is a high-volume, fast paced and metric driven ... Responsible, when required, for the day-to-day supervision of a team of call center representatives to maintain efficient customers communications. **Required… more
    Carrier (05/16/25)
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  • Supervisor, Office of Crisis Services

    City of New York (New York, NY)
    …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and...least 3 years of experience in behavioral health program management or direct behavioral health service delivery - At… more
    City of New York (02/20/25)
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