- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Stay for the culture. **What You'll Be Doing:** **Sr Director of Product Management - AI & Healthcare Innovation** Evolent is seeking a strategic and experienced… more
- Small Business Administration (Buffalo, NY)
- …day-to-day phone and email operations , which includes special projects, call distribution/reporting, workforce management , call monitoring, forecasting, ... point of contact for communications and sharing of information with the Field Operations Centers and the Processing and Disbursement Center . Participating in OCA… more
- ASM Global (Brooklyn, NY)
- …assess departmental needs, recommend repairs, maintenance, or special projects to the Operations Management , and ensure proper training and care of venue ... operations job! As Senior Manager, Conversions at Barclays Center , you will lead more than 150 fast-paced arena...required. + Minimum of 1-2 years' experience in facility operations management or conversions, including building changeovers,… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent...as well as in customer service and client relationship management \. Able to effectively manage call volume… more
- City of New York (New York, NY)
- …User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports ... Skills: - Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written and interpersonal communication… more
- City of New York (New York, NY)
- …meetings. **PLEASE NOTE THE FOLLOWING: - The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected to ... Job Description New York City Emergency Management (NYCEM) helps New Yorkers before, during, and...connecting established community organizations and networks to the Emergency Operations Center . Through outreach and training, the… more
- US Foods (Blasdell, NY)
- …to improve productivity or improve customer service. Safety and Compliance: Guide operations management in compliance with government and other regulatory agency ... to improve productivity or improve customer service. Safety and Compliance: Guide operations management in compliance with government and other regulatory agency… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... supervises volunteers during surge situations for the Hero Care Center . **Service Delivery Management ** : Ensures the...operations and emergency needs of the Hero Care Center as a member of the Hero Care Network… more
- Evolent (Albany, NY)
- …leading our contact center team, ensuring the effective and efficient management of operations related to prior authorization services for healthcare ... will bring strong leadership skills, a background in contact center management , and a passion for improving...to excel in their roles. + Monitor daily contact center operations to ensure adherence to service… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and...least 3 years of experience in behavioral health program management or direct behavioral health service delivery - At… more