- CACI International (Reston, VA)
- …to proposal artifacts and content including organizational charts, concepts of operations , communication mechanisms, risk management , program management , ... Senior Pursuit Excellence Management Strategist Job Category: Business Development and Marketing...from the early stages of capture to help steer call plan and arti facts toward meaningful win themes… more
- Sharecare (Richmond, VA)
- …employee engagement initiatives, and assisting with training-related activities. **Essential Job Functions:** ** Call Center Management :** + Lead and manage ... and training initiatives. **Specific Skills/ Attributes:** + Proven experience in managing call center operations or a similar customer service/support… more
- Wells Fargo (Roanoke, VA)
- …and analyze data and synthesize models to optimize workforce staffing. + Experience with call center workforce management tools (Aspect, Verint, IEX, Nice, ... of back-office workforce management , capacity planning/forecast modeling for operations , contact center and business utility functions. The workforce… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... Director of Field Reimbursement Management (FRM) Position Overview We are seeking an...and execution + Ensure compliance adherence through in-field visits, call and case monitoring, aligning operations with… more
- NANA Regional Corporation (Herndon, VA)
- …in social work, counseling, or related fields or ILO Bachelors Degree, 5 years of case management and or call center case management support. + 3-5 ... Akima Global Logistics (AGL) seeks a Case Management Analyst III located in the Southeastern United...reports. **Responsibilities** + Analyze and evaluate the effectiveness of operations in meeting established goals and objectives. + Identify… more
- AECOM (Colonial Heights, VA)
- …Incident Management Coordinator (IMC) is part of a regional traffic incident management operations team that works to provide safe and efficient clearance of ... the motoring public. As this is a 24/7/365 operation center , schedules are dictated by operational need and stated...need and stated in advance and will include on call duties. Schedules may vary and individuals selected will… more
- SHRM (Alexandria, VA)
- …members. + Ability to understand and utilize various systems (Customer Relationship Management , Automatic Call Distributor, Workforce Management , and Quality ... Senior Specialist, Knowledge Management 1800 Duke St, Alexandria, VA 22314, USA...to create, market, and report on the HR Knowledge Center 's Express Requests (ER) service. **Responsibilities** + Collaborate with… more
- Datavant (Richmond, VA)
- …medical record coding or a related field, preferred + Prior outbound/sales/collections/ call center experience preferred + Understanding of medical terminology ... send to other parties for coding + Log all call transactions into the designated computer software system(s) +...Assist with providing updated member and provider information to operations teams as required, including researching bad data as… more
- Amazon (Arlington, VA)
- …ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working knowledge of Six Sigma ... our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and… more
- University of Virginia (Charlottesville, VA)
- … run efficiently. + Demonstrates proficient knowledge in front desk functions. Scheduling Center Specific: + Documents each call and/or request completely and ... of UVA Health services and policies. + Responsible for daily provider template management such as but not limited to creating appointment time slots or changing… more