- Enterprise Mobility (Fairfax, VA)
- …potential + Customer service in a sales industry (ie retail restaurant, hospitality, call center ) + Participation as an athlete on a professional, ... Whether you see yourself in sales, business development, customer service, retail management , or operations , as a manager in training, you can count on a career… more
- TD Bank (Vienna, VA)
- …**Job Description:** **Department Overview:** The Senior Manager, Financial Crime Risk Management Training leads/manages a team of facilitators in the delivery of ... risk awareness across the organization. **Depth & Scope:** + Provides people management leadership by hiring the best talent, setting goals, developing staff,… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + US citizen ... QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Systems Engineering Solutions Corporation (Reston, VA)
- …least 3-5 years' work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations ... As a member of the Operations Support Center (OSC) team, and...in the Standard Operating Procedures and/or as directed by Management + Travel to other data center … more
- CoreSite (Reston, VA)
- …least 3-5 years' work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations ... OSC Technician, Network Role: As a member of CoreSite's Operations Support Center (OSC) team, and reporting...Standard Operating Procedures and/or as directed by + CoreSite Management + Travel to other CoreSite data center… more
- Mass Markets (VA)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures....services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- NTT America, Inc. (Ashburn, VA)
- …and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support to users ... key member of the NTT GDC Americas, Inc. DC Operations team. This position will work with all internal...service organization. As a member of the DC Ops management team, this individual will collaborate to set standards… more
- Bon Secours Mercy Health (Richmond, VA)
- …Switchboard Operator serves as a representative for a hospital-based, multiple function call center . The Switchboard Operator is responsible for relaying ... of changes, new areas and/or services within BSV. Informs management of required database updates.** **Promotes teamwork by cooperating...six months of recent customer service experience in a call center environment, medical call … more
- Amazon (Chantilly, VA)
- …, robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role ... events and address accordingly - Prioritize and assign tasks to data center technicians and operators, project management , coaching and creating documentation… more
- Evolent (Richmond, VA)
- …leading our contact center team, ensuring the effective and efficient management of operations related to prior authorization services for healthcare ... will bring strong leadership skills, a background in contact center management , and a passion for improving...to excel in their roles. + Monitor daily contact center operations to ensure adherence to service… more