- Intermountain Health (Albany, NY)
- **Job Description:** No Summary AvailableJob Essentials Our employees, whom we call 'caregivers', take pride in and live our mission of Helping People Live the ... contracting strategy/terms and conditions, supplier relations/negotiations, and large-scale procurement operations . - and - Experience with financial and data… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Expert (SME)s + Possess deep subject matter expertise on program value and operations for Evolent's Advance Care Planning and member-facing products + Lead regular… more
- City of New York (New York, NY)
- …results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal. Your Role: All Case Managers ... of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations , and Program Policy and Innovation. The mission of the office is… more
- Molina Healthcare (NY)
- …Management methodologies - expert level with call centers experience with call center operations , processes, and procedures, including and understanding ... + Supports system integrity for Workforce Management software, Performance Manager and Cisco tools by communicating any known issues....expert level with call centers experience with call center operations , processes and… more
- University of Rochester (Rochester, NY)
- …notification check list. Follows emergency protocols accordingly, including contacting supervisor and manager on call , as well as senior leadership, notifying ... as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 100108 Support Operations -Fac & Svcs Work Shift: UR - Day (United States of America) Range:… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... skills, the manager will meticulously review these contacts to ensure compliance...each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and… more
- American Red Cross (Fort Drum, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... Cross at assigned location. + Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships...operations and emergency needs of the Hero Care Center as a member of the Hero Care Network… more
- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** General Purpose: Manages and monitors operations and systems for the Guest Services Program. Sets policy ... in an accurate, efficient and customer-focused manner. Oversees all operations and personnel-related matters, including training, compliance and performance… more
- House of Blues (New York, NY)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Balancing and reconciling daily/nightly ticket sales + Assist Manager /Supervisor in reconciliation of cash drawers and ticket stock...over the phone + Facilitate night of show Will Call & Guest List Operations + Troubleshooting… more
- City of New York (New York, NY)
- …User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience - Review incident reports ... deputy directors, supervisors, analysts and agents in the day-to-day operations of the User Support Center , performing...Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written… more