• Operations Support Rep II

    University of Rochester (Rochester, NY)
    …level based on the severity of the emergency. + Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC Commander, ... (NIMS). Follows emergency protocols accordingly. + Contacts the appropriate supervisor and/or manager on- call , as well as senior leadership, notifying them of… more
    University of Rochester (07/19/25)
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  • Repair Vendor Performance Manager

    Windstream Communications (Albany, NY)
    …performance of our external partnered repair vendors. This role focuses on daily operations through the call contact center ensuring performance metrics ... problem solving, motivational and relationship-building skills + Previous customer service and call center experience + Familiarity with the technical aspects of… more
    Windstream Communications (07/22/25)
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  • Customer Service Manager - Remote

    Sharecare (Albany, NY)
    …skills + Team player + Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College degree or demonstrated professional ... throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the… more
    Sharecare (07/24/25)
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  • Program Manager

    Pearl Interactive Network (Albany, NY)
    …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... delivery of complex programs supporting our clients and internal operations . The **Program Manager ** (PM) coordinates and...inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
    Pearl Interactive Network (07/21/25)
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  • Service Quality Manager

    Transdev (Garden City, NY)
    …interior or mirrors, lights, windshield wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center using best judgment for ... Service Quality Manager The Service Quality Manager supports...in shifts from a desk at the Command Control Center , Check In/Out at the window, assigning buses to… more
    Transdev (07/18/25)
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  • Records Program Manager

    City of New York (New York, NY)
    …in a records management setting. o The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected to ... bachelor's degree AND current status as a Certified Records Manager (CRM) in good standing, as granted by the...for storage or transfer to the NYC Municipal Records Center . - Working with staff to ensure all agency… more
    City of New York (07/16/25)
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  • Assistant Vice President, Special…

    MTA (New York, NY)
    …and mitigate customer impacts. The AVP, Special Operations directly oversees the Operations Command Center (OCC) and the Highway & Commercial Vehicle Safety ... Operations & Safety Management: + Oversee daily operations of the Operations Command Center...+ Must be able to adhere to a 7/24/365 on- call schedule. + Must be able to work flexible… more
    MTA (05/30/25)
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  • Recovery Program Manager

    City of New York (New York, NY)
    …leadership. **PLEASE NOTE THE FOLLOWING: The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected ... focuses on bridging long-term strategies to reduce NYC's risk with actionable operations and programs. This includes coordinating and guiding partnerships to develop… more
    City of New York (07/25/25)
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  • Senior Product Manager - Medicare

    RVO Health (New York, NY)
    …stories, and partner with engineering teams to ensure streamlined execution. + Partner with call center operations , support teams, and external partners and ... GLANCE** RVO Health is looking for a Senior Product Manager - Medicare to play a key role in...learning-driven voice experiences, managing the product roadmap for contact center technology and driving continuous improvements. We are seeking… more
    RVO Health (06/12/25)
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  • Director of Nursing, RN - Critical Care Nursing…

    Mount Sinai Health System (New York, NY)
    …Registered Nurse (CCRN) preferred. Non-Bargaining Unit, 700 - Nursing Operations Management - MSH, Mount Sinai Hospital **Responsibilities** **Patient Experience** ... data and observation of unit rounding. 5. Validates Associate Director/Clinical Nurse Manager competency in PHR and provides consistent meaningful feedback with more… more
    Mount Sinai Health System (05/09/25)
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