- Insight Global (Fairport, NY)
- …. Skills and Requirements Experience leading a customer-facing team (support, service, call center , or similar) Demonstrated success improving ticket workflows, ... or other mission-critical software Familiarity with NFIRS/NEMSIS or fire-service operations ITIL, HDI, or similar certification Experience scaling a support… more
- City of New York (New York, NY)
- …results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal. Your Role: All Case Managers ... of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations , and Program Policy and Innovation. The mission of the office is… more
- Compass Group, North America (New York, NY)
- …+ Recommends standard methodology synergies, which may include bed tracking, call center concept etc. + Performs Operations Audits as needed + Troubleshoots ... problem accounts, reviewing system implementation and application + Provides support, training and recommendations to the on site management team + Establishes and maintains "Foundations" level accounts for new and ongoing development of managers + Provides… more
- Veolia North America (New Rochelle, NY)
- …a team. + Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility. ... Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and...collection and field service metrics as directed by the Manager or Director of Customer Operations . +… more
- University of Rochester (Rochester, NY)
- …notification check list. Follows emergency protocols, accordingly, including contacting supervisor and manager on call , as well as senior leadership, notifying ... Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100108 Support Operations -Fac & Svcs Work Shift: UR - Day (United States of America) Range:… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... skills, the manager will meticulously review these contacts to ensure compliance...each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... Cross at assigned location. + Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships...operations and emergency needs of the Hero Care Center as a member of the Hero Care Network… more
- City of New York (New York, NY)
- …staff. **PLEASE NOTE THE FOLLOWING: - The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected to ... assigned from other City agencies. The Office of Strategic Operations (OSO), led by the Chief of Staff, is...will participate in drills and exercises associated with the on- call EOC team; and may volunteer to assist with… more
- House of Blues (New York, NY)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Balancing and reconciling daily/nightly ticket sales + Assist Manager /Supervisor in reconciliation of cash drawers and ticket stock...over the phone + Facilitate night of show Will Call & Guest List Operations + Troubleshooting… more
- Transdev (Garden City, NY)
- …computer software applications and phone system. Position is under the direct supervision the Call Center Manager . All telephone calls are recorded and ... the elderly and persons of disability in a demanding call center environment. Work involves a large...global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team… more
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