• Call Center Supervisor

    City of New York (New York, NY)
    …schedule adequate phone coverage and supervision during regular and extended hours; oversee outbound and inbound call center efforts and projects; address ... of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for...regulations and team developments. In the temporary absence of supervisor , may assume the duties of that position. Note:… more
    City of New York (08/09/25)
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  • Call Center Representative (Medical…

    Community Health Center of the North Country (Canton, NY)
    Call Center Representative (Medical Office) - per diem Canton, NY (http://maps.google.com/maps?q=Canton+NY+USA+13617) Description Reports to:Practice Manager ... may vary week-to-week and the position is not benefit-eligible. Position Summary:The Call Center Representative (CCR) shall answer incoming calls and messages… more
    Community Health Center of the North Country (07/24/25)
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  • Call Center Representative II

    University of Rochester (Rochester, NY)
    …Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500164 SMH Neurology Call Center Work Shift: UR - Day (United States of America) Range: ... to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians...distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the… more
    University of Rochester (08/07/25)
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  • Call Center Representative II

    University of Rochester (Rochester, NY)
    …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
    University of Rochester (08/07/25)
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  • Supervisor , Office of Crisis Services

    City of New York (New York, NY)
    …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... the NYC Department of Health and Mental Hygiene. The supervisor of Crisis Services and NYC 988 will directly...application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -… more
    City of New York (05/22/25)
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  • Entitlement Advocate

    Healthfirst (NY)
    …an accredited institution plus 1 year of related work experience including inbound and outbound call center within a healthcare environment. Work experience ... **Job Description** **Duties and Responsibilities** **SHP Renewal Line: (Inbound/ Outbound )** Handle inbound and outbound calls...HRA Medicaid staff as needed and report to the supervisor any need for HRA consultation. Document all client… more
    Healthfirst (06/11/25)
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  • Quality Analyst, Crisis Services, Bureau of Mental…

    City of New York (New York, NY)
    …Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact ... Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on the program assessments and...communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to… more
    City of New York (05/14/25)
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  • Coordinator, Individualized Care

    Cardinal Health (Albany, NY)
    …+ Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, ... calls, with ability to determine needs and provide one call resolution. + Manage workload of inbound faxes (if...company proprietary software while conversing via telephone + Place outbound phone calls for patient follow ups, confirmations or… more
    Cardinal Health (08/02/25)
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  • Coordinator, Performance Monitoring

    Cardinal Health (Albany, NY)
    …in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist ... client's program and product/service offerings. + Interpret and transcribe inbound and outbound calls from patients and health care providers. + Identify adverse… more
    Cardinal Health (07/30/25)
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  • Workflow Processing Specialist

    KPH Healthcare Services, Inc. (Syracuse, NY)
    …workflow management. **Responsibilities** **Job Duties:** + Responsible for daily preparation of call center workflow + Responsible for accurate data entry of ... Responsible for Foundation Assistance management + Responsible as a backup for inbound/ outbound calls as required + Responsible for accurately selecting billing and… more
    KPH Healthcare Services, Inc. (07/31/25)
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