- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Robert Half Office Team (Woodland Hills, CA)
- …and escalating complex issues to supervisors * Following established call center procedures and scripts * Adhering to quality standards and performance ... passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact… more
- CVS Health (Sacramento, CA)
- …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user… more
- Stanford Health Care (Newark, CA)
- …brings awareness to the critical link between eating healthy and living well. Relief Call Center Dietetic Assistants starting pay is $30.22 per hour. Shift ... call to come into work when needed. Relief Call Center Dietetic Assistant employees must be...to provide structure and guidelines for assigned tasks and quality , and quantity expected, deadlines, and priority of assignments.… more
- Pearl Interactive Network (Sacramento, CA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- TEKsystems (Anaheim, CA)
- Hiring for Call Center Supervisor - Hybrid in Anaheim/Pasadena, CA + Must have 2-3+ years of call center supervising/leadership experience, preferably in ... PM (8 hour shifts) Description Position Summary: The Contact Center Supervisor plays a key role in leading and...representatives to enhance member engagement and satisfaction. + Monitor call quality and member interactions to ensure… more
- Providence (Brea, CA)
- **Description** Under the direction of the Supervisor, Call Center , the Call Center Rep supports the Call Center Team and internal departments by ... may be available for this role, such as shift differentials, standby/on- call , overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers… more
- Robert Half Office Team (San Diego, CA)
- Description Robert Half is seeking a Bilingual Spanish Call Center Specialist to support a help-line for our client. This role is vital for providing consistent, ... callers. + Adhere to performance metrics, including response time, call quality , and issue resolution rates. Requirements...(both written and verbal) required. + Experience in a call center , customer service, or help desk… more
- Luxury Bath Technologies (Sacramento, CA)
- Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call ... are looking for full-time staff to work at our call center . Job Overview: The ideal candidate...appointment scheduling for sales representatives or canvassers. + Perform quality control on phone calls. + Follow up with… more