- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... monthly reporting within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance issues that may… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Stanford Health Care (Menlo Park, CA)
- …opportunities for process improvement and develop strategies to streamline call center operations while enhancing the quality of support provided.* Analyze ... Care job.** **A Brief Overview** Under the direct supervision of the MGR-Fac Call Center , dispatches or manages a team that dispatches Facilities Personnel… more
- Robert Half Office Team (Westlake Village, CA)
- …and escalating complex issues to supervisors * Following established call center procedures and scripts * Adhering to quality standards and performance ... passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating work environments that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to hospital teams struggling with ... The Operations Manager will bring specialized knowledge of managing call center teams to bring our ...with the Quality Analytics team in measuring call quality and implement measures to ensure… more
- Transdev (Oakland, CA)
- …by our client. This role focuses on team leadership, operational efficiency, and delivering high- quality results. As a Call Center Manager, you will not ... performance reporting. + Manage and improve call center performance through monitoring, resolution, audits and quality... quality assurance measures. + Managing a 24/7 call center and overseeing all call… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user… more
- Stanford Health Care (Newark, CA)
- …brings awareness to the critical link between eating healthy and living well. Relief Call Center Dietetic Assistants starting pay is $30.22 per hour. Shift ... call to come into work when needed. Relief Call Center Dietetic Assistant employees must be...to provide structure and guidelines for assigned tasks and quality , and quantity expected, deadlines, and priority of assignments.… more
- Pearl Interactive Network (Sacramento, CA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- TEKsystems (San Diego, CA)
- …others and thrive in a fast-paced, team-oriented environment? Join a dynamic healthcare call center where your communication skills and attention to detail make ... to 100 calls per day, depending on complexity-while maintaining quality and accuracy standards. What You Bring: + 1+...What You Bring: + 1+ year of recent high-volume call center experience (within the last 2-3… more