- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- CVS Health (Tallahassee, FL)
- …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
- Deloitte (Jacksonville, FL)
- …and development of call drivers that provide business insights to leaders on call center quality metrics. Implement anomaly detection to identify data ... people reporting for client facing groups. Understand Global Contact Center 's KPI on how they are used to assess...coding standards and improved time to delivery. Perform data quality unit testing, integrity testing, UAT and implementing data… more
- MyFlorida (Tampa, FL)
- CALL CENTER SERVICES REPRESENTATIVE II - 60040094 Date: Aug 29, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... . Requisition No: 859879 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60040094 Pay Plan:… more
- Mass Markets (FL)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you must… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- CHS (Clearwater, FL)
- **Overview** ** ** **Medical Insurance Call Center Representative | Member and Provider Services Representative** **Clearwater, FL** ** ** + **VERY competitive ... or a written response to inbound mail or e-mail. Quality Level + A minimum of 10 calls per...minimum of 95% or higher. ** ** **Medical Insurance Call Center Representative | Member and Provider… more
- Pearl Interactive Network (Tallahassee, FL)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more