• Experienced Call Center

    Mass Markets (Macdill AFB, FL)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
    Mass Markets (06/04/25)
    - Related Jobs
  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
    …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
    - Related Jobs
  • Quality Assurance Specialist

    AssistRx (Orlando, FL)
    …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
    AssistRx (08/12/25)
    - Related Jobs
  • Medicare Sales Specialist Hourly + Commission

    CVS Health (Tallahassee, FL)
    …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
    CVS Health (08/22/25)
    - Related Jobs
  • Lead Application Developer

    Deloitte (Jacksonville, FL)
    …and development of call drivers that provide business insights to leaders on call center quality metrics. Implement anomaly detection to identify data ... people reporting for client facing groups. Understand Global Contact Center 's KPI on how they are used to assess...coding standards and improved time to delivery. Perform data quality unit testing, integrity testing, UAT and implementing data… more
    Deloitte (07/10/25)
    - Related Jobs
  • Call Center Team Leader

    Mass Markets (FL)
    …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you must… more
    Mass Markets (06/13/25)
    - Related Jobs
  • Insurance Call Center Supervisor

    CHS (Clearwater, FL)
    **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
    CHS (07/23/25)
    - Related Jobs
  • Medical Insurance Call Center

    CHS (Clearwater, FL)
    **Overview** ** ** **Medical Insurance Call Center Representative | Member and Provider Services Representative** **Clearwater, FL** ** ** + **VERY competitive ... or a written response to inbound mail or e-mail. Quality Level + A minimum of 10 calls per...minimum of 95% or higher. ** ** **Medical Insurance Call Center Representative | Member and Provider… more
    CHS (08/16/25)
    - Related Jobs
  • Call Center Supervisor

    Pearl Interactive Network (Tallahassee, FL)
    …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
    Pearl Interactive Network (07/04/25)
    - Related Jobs
  • Claims and Call Auditor ( Call

    CHS (Clearwater, FL)
    **Overview** ** ** **Claims and Call Auditor ( Call Center QC) - Clearwater, FL** ** ** **Summary** The Claims & Call Auditor audits processed medical ... Listen to and view all recorded customer service calls within the MPS call center . + Ensures compliance with appropriate company policies, procedures,… more
    CHS (06/14/25)
    - Related Jobs