- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Macdill AFB, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming operational ... data into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role,… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- HCA Healthcare (Pensacola, FL)
- **Description** **Introduction** Do you have the PRN career opportunities as a Call Center Operator you want with your current employer? We have an exciting ... of colleagues. Do you want to work as a Call Center Operator where your passion for...and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to our standards of… more
- CHS (Clearwater, FL)
- **Overview** ** ** **Medical Insurance Call Center Representative | Member and Provider Services Representative** **Clearwater, FL** ** ** + **VERY competitive ... or a written response to inbound mail or e-mail. ** Quality Level** + A minimum of 10 calls per...testing may also be required. ** ** **Medical Insurance Call Center Representative | Member and Provider… more
- Molina Healthcare (Tampa, FL)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have ... least 5 years of experience in health care, preferably within a health-related call center environment, or equivalent combination of relevant education and… more
- Mass Markets (FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... the success of a globally expanding, industry-leading organization. We are hiring Remote Call Center Representatives to join our customer support team. This role… more
- Insight Global (Clearwater, FL)
- …Services Department Management Team, including strategy, budgeting, staffing projection and quality improvement. Creating a culture within the Team of exceptional ... queues to ensure that service levels (ie, percentage of call answered by a live operator in 45 seconds,...work with Enterprise Risk Management (ERM) Auditors on any quality issues which emerge. Act as a liaison with… more
- Elevance Health (Tampa, FL)
- **Pharmacy Technician II - CarelonRx Call Center ** **Hours:** 10:30 am - 7 pm or 12 pm - 8:30 pm EST **Location:** This role enables associates to work virtually ... Care Center (CPCC)** is a clinical pharmacy call center that services Medicare, Medicaid, and...topics to align closely with STARs Ratings and HEDIS quality measures. + Assists members with scheduling their preventive… more