- Metrowest Medical Center (Marlborough, MA)
- …the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality , comprehensive care, at a ... Leonard Morse Hospital in Natick and the MetroWest Wellness Center . MetroWest Medical Center has been named...and supplies needed for day/following day's schedule. Available for call on an assigned scheduled basis as required by… more
- CVS Health (Boston, MA)
- …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
- Beth Israel Lahey Health (Plymouth, MA)
- …and customer service requirements. + Runs daily reports and keeps statistics on Call Center quality measures and makes recommendations for staffing ... necessity screening. + Prior supervisory experience required. + Experience in a Call Center a plus. + Ability to communicate effectively and work with patients,… more
- Eversource Energy (Westwood, MA)
- …and First Contact Resolution\. + Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all ... media/executive inquiries\. **Qualifications** _Technical Knowledge/Skill:_ + Requires familiarity with call center technology and telephony equipment, including… more
- MAPFRE Insurance (Webster, MA)
- …Major Market:** Worcester **Job Segment:** Risk Management, Inspector, Recruiting, Developer, Call Center , Finance, Quality , Human Resources, Technology, ... consultant will partner with external vendors to monitor turnaround time, quality and customer service. **Responsibilities:** **Internal** + Identify emerging risk… more
- Cambridge Health Alliance (Cambridge, MA)
- …**Key Responsibilities** * Oversee the delivery, quality , and performance of interpreter call center services (M-F). * Partner with the Scheduler to ensure ... Supervisor, Multicultural Affairs & Patient Services - Interpreter Call Center **Requisition Number:** 9531 **Pay...plays a key leadership role in ensuring the effective, high- quality delivery of interpreter services across CHA. This position… more
- Cardis Furniture & Mattresses (Swansea, MA)
- Our Customer Service Representatives - Call Center associates are friendly, energetic individuals who provide quality service to our customers. Whether ... who is responsible for the cost of the service call . + Schedule and create even exchanges, return authorizations...+ Complies with all applicable company health, safety and quality standards, policies, procedures, rules and regulations. + Reports… more
- Fallon Health (Worcester, MA)
- **Overview** **Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more..** The REMOTE ... + 2+ years professional work experience preferably in a customer facing inbound call - center setting. + The ability to multitask and leverage strong typing… more
- Fallon Health (Worcester, MA)
- …N/A **Experience:** + Minimum of one year Customer Service experience in a call center environment + Computer skills **Pay Range Disclosure:** + In ... Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high- quality , coordinated care and is continually rated among the nation's top… more
- Wayfair (Boston, MA)
- …an ongoing prioritization backlog. + 2+ years of experience in the field of Quality , Call Center Operations, and/or Customer Service, including working with ... vision, we are implementing AI and Automation across our Quality environment. The Workforce Tech Enablement team is looking...who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and… more
