- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- CVS Health (Harrisburg, PA)
- …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
- Pearl Interactive Network (Harrisburg, PA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- Luxury Bath Technologies (York, PA)
- Call Center Manager Creating a fresh solution to bath remodeling, Appleby Systems offers a stylish, cost-effective, low-maintenance bath improvement to ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...products. We are looking to hire an experienced Confirmation Call Center Manager in our York, PA… more
- Robert Half Office Team (Montoursville, PA)
- Description We are seeking a motivated and professional Call Center Representative with experience in a high-volume call center environment to join a ... Requirements + Minimum of 1 year in a high-volume call center setting, with a proven ability...and company processes. + Detail-oriented and committed to achieving high- quality customer experiences. Why Join Us? + Competitive compensation… more
- Zurich NA (Center Valley, PA)
- Inbound, Claims Call Center Representative 126049 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's ... self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in (enter month and...feedback and recommendations to the team to improve the quality of customer care. + Follow procedures to ensure… more
- Penn State Health (Hershey, PA)
- …Degree in Healthcare Administration or a related field preferred. + Prior Call Center , Healthcare IT, or Healthcare operational experience preferred. + ... or genetic information._ **Union:** Non Bargained **Position** Scheduler - Corporate Call Center **Location** US:PA: Hershey | Clerical and Administrative… more
- Penn State Health (Hershey, PA)
- …or genetic information._ **Union:** Non Bargained **Position** Lead Scheduler - Corporate Call Center **Location** US:PA: Hershey | Clerical and Administrative | ... **SUMMARY OF POSITION:** Serves each patient with the highest quality scheduling experience in every interaction every day. Responsible for… more
- WellSpan Health (York, PA)
- …and manages a high volume of fast paced incoming phone calls to the center . Places outbound phone calls when assigned. Provides exceptional customer service at all ... ancillary locations that include surgery and diagnostic centers. + Manages automated call system daily for scheduling and registration phone calls. + Manages and… more
- CVS Health (Harrisburg, PA)
- …the policies and procedures, managing desktop updates, new hire training, quality data support, managing efficiencies for the Member Services teams, as ... Qualifications** Strong knowledge of Medicaid to include experience with the Member Call Centers Experience with moderate scale initiatives with a moderate to high… more