• Quality Assurance Analyst

    Pearl Interactive Network (Little Rock, AR)
    … Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... improvement. + Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and… more
    Pearl Interactive Network (07/22/25)
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  • Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Little Rock, AR)
    …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Data Security & Access Analyst

    Entergy (Little Rock, AR)
    …as: + Data analysis and collection + Cross-functional solution delivery + Customer service or call center experience + Analyst II: + 2+ years of technical ... This position may be filled as an Info Sec Analyst I, II or III, depending on the selected...collection + Cross-functional solution delivery + Customer service or call center experience + 1+ year of… more
    Entergy (07/26/25)
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  • Epic Application Analyst Principal

    Intermountain Health (Little Rock, AR)
    …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
    Intermountain Health (07/18/25)
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  • Sr Analyst

    Evolent (Little Rock, AR)
    …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... connected care journey. We are hiring for a Senior Analyst to join our Strategic Solutions & Value Team...the products that power our mission to improve care quality , affordability and experience for people with complex health… more
    Evolent (07/22/25)
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  • Senior Analyst , Healthcare Analytics…

    Evolent (Little Rock, AR)
    …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Analyst , Healthcare Analytics Consultant** The Client Analytics team provides a unique… more
    Evolent (07/31/25)
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  • Sr Analyst , Performance Suite Analytics

    Evolent (Little Rock, AR)
    …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... and estimate Evolent's ability to reduce costs and improve quality . + Develop models to quantify and articulate value...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
    Evolent (06/24/25)
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  • RN II, Surgery, Full Time, 7p-7a, Min Call…

    Arkansas Children's (Little Rock, AR)
    …implementing new equipment, products and technology, etc. 10. Accountable for the quality of patient care by initiating advocacy actions for patients, families and ... received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And… more
    Arkansas Children's (08/03/25)
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  • TPUSA | Supervisor | Remote (External)

    Teleperformance USA (AR)
    …new hire quality training and transition** + **Ensure all QA Analyst reporting and communication requirements are met** + **Perform other duties as assigned ... scored calls and review against client provided standard for analyst coaching and development** + **Determine whether agents are...in coordination with QA Manager to site management on call monitoring analyses of agent call data**… more
    Teleperformance USA (08/03/25)
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  • Patient Care Services Director - PICU

    Arkansas Children's (Little Rock, AR)
    …for excellence in patient and family centered care, patient safety and quality , evidence based professional practice. 2. Plans and implements care delivery models ... 3. Identifies, plans, and utilizes key indicators and measures of quality , safety and customer satisfaction for assigned patient populations and services.… more
    Arkansas Children's (08/01/25)
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