- Pearl Interactive Network (Sacramento, CA)
- … Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... improvement. + Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Stanford Health Care (Newark, CA)
- …Chat, SMS / Text, Video, Fax and API Integrations. * Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer ... Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center ... as a Service). * Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones… more
- Insight Global (Burbank, CA)
- …four (4) years of claims processing - Minimum of four (4) years in heavy call center required - Learn various software applications and become self-sufficient in ... service representative for the Health Fund. The Senior Participant Service Specialist/ Analyst will process health insurance claims and answers calls from the… more
- ITT (Valencia, CA)
- …the value center (Connect & Control Technologies). The IT Business Analyst collaborates with business stakeholders in Operations, Quality , Sales, Finance, ... medical, and energy markets. **Position Summary** The IT Business Analyst is responsible for all functional aspects of various...well as maintain the processes to support the data quality . + Collaborate with businesses to design and deploy… more
- Evolent (Sacramento, CA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... connected care journey. We are hiring for a Senior Analyst to join our Strategic Solutions & Value Team...the products that power our mission to improve care quality , affordability and experience for people with complex health… more
- Evolent (Sacramento, CA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Analyst , Healthcare Analytics Consultant** The Client Analytics team provides a unique… more
- Evolent (Sacramento, CA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... and estimate Evolent's ability to reduce costs and improve quality . + Develop models to quantify and articulate value...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- LA Care Health Plan (Los Angeles, CA)
- …minimum of 5 years of experience in regulatory auditing (Appeals & Grievances, Call Center , Enrollment) in a healthcare environment required. Previous experience ... management for continuous process improvements. Collaborates with Customer Solution Center Business Analyst to track, trend, and...Analyst to track, trend, and analyze results of Quality Assurance (QA) scorecards for training and quality… more
- The County of Los Angeles (Los Angeles, CA)
- …### CALIFORNIA RELAY SERVICES PHONE: ### DEPARTMENT CONTACT: Larelia Bean, Exam Analyst Email Address:###@dhs.lacounty.gov HR Call Center : ### COUNTY ... changes in patient status timely and appropriately. Intervenes when situations call for immediate action. Performs efficiently in emergency situations. Coordinates… more