- ASM Research, An Accenture Federal Services Company (St. Paul, MN)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Healthfirst (MN)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... scheduling processes within the department to ensure overall department quality is met + Support the scheduling analyst...interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting… more
- Intermountain Health (St. Paul, MN)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Evolent (St. Paul, MN)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... connected care journey. We are hiring for a Senior Analyst to join our Strategic Solutions & Value Team...the products that power our mission to improve care quality , affordability and experience for people with complex health… more
- Evolent (St. Paul, MN)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Analyst , Healthcare Analytics Consultant** The Client Analytics team provides a unique… more
- Evolent (Workman, MN)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... and estimate Evolent's ability to reduce costs and improve quality . + Develop models to quantify and articulate value...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Essentia Health (Duluth, MN)
- **Job Description:** Provides support to the Trauma Program for their Quality Improvement Plan. The Trauma registrar works under the direction of the Trauma Program ... to data collection, analysis, and reporting of various clinical and quality information. Prepares reports/statistics and graphs for use by internal departments,… more