- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Macdill AFB, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- AssistRx (Orlando, FL)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- Molina Healthcare (Tampa, FL)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have ... and processes are compliant with CMS, National Committee of Quality Assurance (NCQA) guidelines, and Molina policies...of experience in health care, preferably within a health-related call center environment, or equivalent combination of… more
- TEKsystems (Orlando, FL)
- …Quality Specialist, you will play a key role in supporting quality assurance across a call center and case-based environment. You'll evaluate customer ... Quality assurance Top Skills Details insurance claim, call center ,insurance verification,health care,patient access,medical terminology,patient registration,prior… more
- CenterWell (Tallahassee, FL)
- …appropriate courses of action. The Mail Operations Pharmacist ensures adherence to quality assurance standards, accurate tracking techniques and a review process ... safe, reliable pharmacy services and is committed to excellence and quality . Through our home delivery and over-the-counter fulfillment services, specialty, and… more
- University of Miami (Medley, FL)
- …with Quality Assurance team to monitor and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of ... the entirety of the team's operations by effectively building call center culture according to our core...of staff to ensure performance goals for customer satisfaction, quality , productivity, and key performance metrics are consistently met.… more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... years of combined and/or pharmaceutical manufacturing, QA or QC assurance roles managing and directing quality oversight...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Houston Methodist (FL)
- …of diagnoses and procedures, and coding and documentation training. + Assists with quality assurance (peer) reviews to ensure data integrity and accuracy of ... At Houston Methodist, the Coding Quality Auditor position is responsible for ensuring accuracy...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more