- Mass Markets (Macdill AFB, FL)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (FL)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Pearl Interactive Network (Tallahassee, FL)
- … Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer...align quality standards. + Collaborate with third-party quality assurance contractors (if elected) to help… more
- TTEC (Tallahassee, FL)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the...+ 6 months or more of customer service and call center experience + Understanding, interpreting, and… more
- AssistRx (Orlando, FL)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- CHS (Clearwater, FL)
- **Overview** ** ** **Claims and Call Auditor ( Call Center QC) - Clearwater, FL** ** ** **Summary** The Claims & Call Auditor audits processed medical ... view all recorded customer service calls within the MPS call center . + Ensures compliance with appropriate...equivalent is required + Experience in medical customer service, quality assurance , or insurance training is strongly… more
- Bosch (Fort Lauderdale, FL)
- …and support prioritization. + Review open/pending tickets. + Implement and monitor quality assurance processes to ensure consistency and high standards in ... This role requires strong leadership skills, strong focus on quality , and a commitment to delivering exceptional customer service....of experience as a Team Lead in Shared Service Center . + Leadership. + Accountability. + Ownership and follow… more
- Humana (Tallahassee, FL)
- **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the ... of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call...language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of… more