- Mass Markets (Macdill AFB, FL)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (FL)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- AssistRx (Orlando, FL)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- CHS (Clearwater, FL)
- **Overview** ** ** **Claims and Call Auditor ( Call Center QC) - Clearwater, FL** ** ** **Summary** The Claims & Call Auditor audits processed medical ... view all recorded customer service calls within the MPS call center . + Ensures compliance with appropriate...equivalent is required + Experience in medical customer service, quality assurance , or insurance training is strongly… more
- Molina Healthcare (St. Petersburg, FL)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... processes are compliant with CMS and National Committee of Quality Assurance (NCQA) guidelines and Molina policies...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Bosch (Fort Lauderdale, FL)
- …and support prioritization. + Review open/pending tickets. + Implement and monitor quality assurance processes to ensure consistency and high standards in ... This role requires strong leadership skills, strong focus on quality , and a commitment to delivering exceptional customer service....of experience as a Team Lead in Shared Service Center . + Leadership. + Accountability. + Ownership and follow… more
- University of Miami (Medley, FL)
- …with Quality Assurance team to monitor and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of ... the entirety of the team's operations by effectively building call center culture according to our core...of staff to ensure performance goals for customer satisfaction, quality , productivity, and key performance metrics are consistently met.… more
- MUFG (Tampa, FL)
- …**Foster a culture of accountability, collaboration, and continuous learning.** **Process & Quality Assurance ** **.** **Review and refine SOPs and playbooks for ... recruitment team will provide more details. **Job Summary** As a GSOC (Global Security Operations Center ) Manager, you will lead a regional team of Tier 1 and Tier 2… more