• Call Center Quality…

    Teleperformance USA (Mcallen, TX)
    **Category :** ** Quality Assurance ** **About TP** **TP is a...**Must be at least 18 years old** + **Previous call center experience with four (4) or more ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients,...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
    Teleperformance USA (08/01/25)
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  • Experienced Call Center…

    Mass Markets (Killeen, TX)
    …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/04/25)
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  • Call Center Quality…

    Beacon Mobility (Houston, TX)
    …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
    Beacon Mobility (06/05/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Austin, TX)
    …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Contact Center Quality…

    Mass Markets (Killeen, TX)
    …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
    Mass Markets (06/04/25)
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  • Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Austin, TX)
    …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Patient Call Center Representative

    Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
    **41528BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
    Texas Tech University Health Sciences Center - El Paso (08/08/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/13/25)
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  • Quality Assurance RN Coordinator

    Prime Healthcare (Weslaco, TX)
    …Connect With Us! (https://careers-primehealthcare.icims.com/jobs/218385/ quality - assurance -rn-coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306) ... Overview We are seeking a Quality Assurance RN Coordinator , also...:00 am to 5 :00 pm Location: Knapp Medical Center - Weslaco, TX Here are some of the… more
    Prime Healthcare (07/31/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (El Paso, TX)
    … Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer...align quality standards. + Collaborate with third-party quality assurance contractors (if elected) to help… more
    Pearl Interactive Network (07/22/25)
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