- TTEC (Austin, TX)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the...+ 6 months or more of customer service and call center experience + Understanding, interpreting, and… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- Savers | Value Village (El Paso, TX)
- … call center operations in the areas of outbound, inbound, quality assurance , customer/donor services, or other related operational activity. The Call ... team members + In conjunction with Quality Assurance , ensures adherence to departmental and/or call /service... Assurance , ensures adherence to departmental and/or call /service center policies, procedures, and practices +… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. +… more
- Houston Methodist (Katy, TX)
- …requirements. Analysis includes but is not limited to financial analysis, quality assurance , organizational development, testing, training, and documentation ... accurate, relevant and timely. + Performs required testing and quality assurance to ensure solutions delivered are...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Teleperformance USA (Mcallen, TX)
- …high-energy, change-oriented environment.** + **Continue liaison efforts with Account Management, Quality Assurance , Training, Recruiting, WFM, IT and the ... high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service… more
- Humana (Austin, TX)
- **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the ... of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call...language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of… more
- MD Anderson Cancer Center (Houston, TX)
- …Adopts departmental standards as performance achievement goals. 3. *Customer Service and Quality Assurance * a. Assesses the information needs of each client ... have been fully met. d. Contributes to total program quality assurance measures; incorporates new information or...as a case manager, triage nurse, utilization review nurse, call center nurse, or related experience. *Preferred*:… more
- Houston Methodist (Houston, TX)
- …procedures, and protecting patients, staff and public from radiation harm. Performs quality assurance testing, calibrates radiation therapy equipment, leads the ... Works with therapy staff to ensure that periodic machine quality assurance is routinely and appropriately performed....+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more