- Orlando Utilities Commission (Orlando, FL)
- …limited to the following: + Project Management; + Software Application (ie AutoCAD, Verint, BPA Call Center Quality Monitoring , NICE, HiPath, contact ... Center Metrics (ie Customer Satisfaction (CSAT) scores, compliance, quality , and productivity) + Call center operations; + Call volume charts and… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- Humana (Miami, FL)
- …a part of our caring community and help us put health first** The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and ... the care and wellbeing of members. Miami, FL Telephonic Call Center Specialist / Care Coach 1...Ensures member is progressing towards desired outcomes by continuously monitoring Member's case through use of assessment, data, and… more
- Humana (Tallahassee, FL)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... our caring community and help us put health first** Call Quality Professionals provide information that will...degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …contribute to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and...Certifications or License + 8+ years of experience in call center , quality control, … more
- Cardinal Health (Tallahassee, FL)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist… more
- TD Bank (Fort Lauderdale, FL)
- …dedicated to setting new industry standards. The Compliance Manager **-** Compliance Monitoring Programs will lead and enhance our Compliance Management System (CMS) ... involves managing compliance programs related to risk assessment, exam management, monitoring , reporting, and training across multiple lines of business. The ideal… more
- University of Miami (Medley, FL)
- …monitor and analyze team's quality and patient satisfaction metrics (ie call monitoring for adherence, compliance of registration documentation, etc.). + ... the entirety of the team's operations by effectively building call center culture according to our core...of staff to ensure performance goals for customer satisfaction, quality , productivity, and key performance metrics are consistently met.… more
- SpaceX (Cape Canaveral, FL)
- …equipment. + Track and logically organize the physical storage of incoming data center equipment. + Perform quality assurance testing and resolve recurring ... center environments, servers, and network equipment. + Extensive experience installing, monitoring , and maintaining data center equipment. + Linux and Windows… more