• Call Center Trainer

    Amalgamated Bank (New York, NY)
    We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be...Center procedures to improve their performance. + Observing Call Center employees while monitoring … more
    Amalgamated Bank (07/04/25)
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  • Call Quality Coach - Vietnamese

    Humana (Albany, NY)
    …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... our caring community and help us put health first** Call Quality Professionals provide information that will...degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership… more
    Humana (07/15/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …contribute to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and...Certifications or License + 8+ years of experience in call center , quality control, … more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Coordinator, Performance Monitoring

    Cardinal Health (Albany, NY)
    …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist… more
    Cardinal Health (07/30/25)
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  • Compliance Manager - Compliance Monitoring…

    TD Bank (New York, NY)
    …dedicated to setting new industry standards. The Compliance Manager **-** Compliance Monitoring Programs will lead and enhance our Compliance Management System (CMS) ... involves managing compliance programs related to risk assessment, exam management, monitoring , reporting, and training across multiple lines of business. The ideal… more
    TD Bank (08/02/25)
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  • Supervisor, Comm Center - Guthrie Pulse…

    Guthrie (Big Flats, NY)
    …receiving facilities and other health‐care related agencies. Provide observation and monitoring of electronic safety, security and alarm systems for Guthrie's Sayre ... Medical Dispatcher (EMD) strongly preferred. Experience: Prior experience in monitoring safety and security electronic operations a plus. Prior multi‐functional… more
    Guthrie (06/25/25)
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  • Assistant Director Addiction Treatment…

    New York State Civil Service (Brooklyn, NY)
    …Services and Supports, Office of Title Assistant Director Addiction Treatment Center 1, M-1 - Kingsboro Occupational Category Health Care, Human/Social Services ... Workweek Mon-Fri "Other" Explanation Requires periodic evening, nights, weekends and administrative on- call assignments. Hours Per Week 40 Workday From 9 AM To 5:30… more
    New York State Civil Service (07/22/25)
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  • Cardiac Cath Lab: Supervisor - Full Time, DAYS

    Albany Medical Center (Albany, NY)
    …meet established objectives. + Participates and takes the lead on the development, monitoring , and reporting of one quality initiative per year. Educational ... and annual performance reviews, completes corrective actions, management of on call schedules and compliance. Creation/modification of daily staffing assignments as… more
    Albany Medical Center (06/25/25)
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  • Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …contribute to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Patient Care Technician - PCT

    Fresenius Medical Center (Commack, NY)
    Location is Gurwin Jewish Nursing & Rehabilitation Center Prior medical experience helpful but no prior dialysis experience required. We offer paid training! ... Benefits start after 30 days of employment! No overnights, no on- call shifts or Sunday Shifts! **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis… more
    Fresenius Medical Center (07/23/25)
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