- Lutheran (West Seneca, NY)
- …Purpose: This OCFS grant-funded position is responsible for delivering high- quality case management and support services to children, post-adoption families, ... problems and redefining new goals. + Participation in the on- call rotation. + Participation in ongoing training as indicated...for assigned youth and to assist in coordinating and monitoring services that are tailored to the needs of… more
- City of New York (New York, NY)
- …during programmatic oversight and request Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer ... application of contact-handling standards across contact types. - Use quality tool to rate contact center staff...communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to… more
- Fresenius Medical Center (White Plains, NY)
- …and ultrafiltration. The Inpatient RN will partner with the hospital to provide quality care to the patient and deliver care that provides a positive patient ... or patient assessment. + Responsible for the implementation, administration, monitoring , and documentation of patient's response to prescribed intradialytic… more
- Sodus Rehab & Nursing Center (Massena, NY)
- …the nursing staff in their required job applications leading to compassionate, quality care and respect for resident rights. + Proactively develops positive employee ... As designated by the Director of Nursing; participates in monitoring nursing services for compliance with standards and regulatory...promote participation in care plans and maintain a high quality of care and life for residents. + Promotes… more
- Transdev (Garden City, NY)
- Service Quality Manager The Service Quality Manager...wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center ... and exercises the full authority of the Company.Delivery of high- quality service to the riding public is the foremost...in shifts from a desk at the Command Control Center , Check In/Out at the window, assigning buses to… more
- Pearl Interactive Network (Albany, NY)
- …performance trends, measure quality , and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics ... Computer equipment, monitor, and headset provided. **Essential Duties and Responsibilities:** + ** Quality Monitoring & Oversight:** + Provide daily oversight of … more
- Fresenius Medical Center (Albany, NY)
- …this position participates in decision-making, teaching, leadership functions, and quality improvement activities that enhance patient care outcomes and program ... continuity of patient care. + Performs the implementation, administration, monitoring , and documentation of patient's response to prescribed intradialytic… more
- TTEC (Malta, NY)
- …of your team **What You Bring to the Role** + Minimum 1 year call center or equivalent work experience + Continuously promoting a performance-driven culture ... through helpful training and tips to help them succeed in quality customer experience on every call . You'll report to the Director, Quality Assurance. We're… more
- Suburban Propane (Syracuse, NY)
- …personalities, providing ongoing support and development to reps. + Familiarity with call recording and monitoring technology for tracking performance metrics, ... **Overview** **Drive Innovation in Customer Service: Become a Quality Improvement Coaching Specialist !** Are you a natural leader who thrives on helping others… more
- Abbott House (Irvington, NY)
- …Justice Center , OPWDD or OMH. + Experience/knowledge working with OPWDD and NYS Justice Center . + Available on- call via agency phone on a 24 hour/7 days per ... to develop measurable goals for program improvement using a Continuous Quality Improvement approach. This person will also ensure programs' compliance w/agency… more
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