- City of New York (New York, NY)
- …and oversee the application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. - Assign, supervise and monitor the ... of Crisis Services and NYC 988 will directly supervise Quality Analysts Program Specialists. In this role, the supervisor...seeking mental health support. Drawing upon their expertise in call center operations, as well as their… more
- Vail Resorts (NY)
- …individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards. + Ability to work well with the ... call center team as a whole. This... call center team as a whole. This means actively contributing...specialty areas such as Better Business Bureau responses, escalations, quality monitoring . + Full-time year-round candidates will… more
- Sharecare (Albany, NY)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... the Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will...player + Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College… more
- UHS (Johnson City, NY)
- …planning including program development for areas of responsibility while continually monitoring quality of services and operational outcomes. Work Locations: ... improvement to drive high levels of engagement resulting in quality outcomes for patients and team members. Using an...UHS Wilson Medical Center , Johnson City, NY UHS Binghamton General Hospital, Binghamton,… more
- Bassett Healthcare (Cooperstown, NY)
- …we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Ambulatory Office Assistant III serves ... encounters including face-to-face and telephone interactions. Assures that a high- quality patient experience takes place by providing administrative and/or clinical… more
- Suburban Propane (Syracuse, NY)
- …improving results of individuals, team and center . + Evaluates and scores call quality performance based on established quality standards + Evaluates ... achieve those goals + Recommends opportunities to improve the quality of the Center 's service performance and...with contact center technology: ACD, WFM, IVR, Call Recording/ Monitoring *Must be able to satisfy… more
- Research Foundation CUNY (New York, NY)
- …Location: LAGUARDIA C. C. Job Description General Description The Workforce Education Center at LaGuardia Community College is seeking an Employment Specialist for ... related to their choice of training and then into high- quality paid work experience positions. Employer engagement is a...and update worksite and internship and job descriptions + Call and/or visit worksites regularly to ensure compliance with… more
- Molina Healthcare (Buffalo, NY)
- …+ Contributes to projects aimed at improving Star ratings, HEDIS, CAHPS, and other quality metrics. + Assists call center pharmacy technicians with clinical ... manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance...cost control initiatives. + Provides leadership for the pharmacy call center team as delegated by the… more
- Veterans Affairs, Veterans Health Administration (Bronx, NY)
- …of program planning, objectives, policies, and standards essential to delivery of quality anesthetic care, maintenance of Medical Center / VA education and ... ineligible to apply. Responsibilities The James J. Peters VA Medical Center is recruiting for Full-Time Physician (Anesthesiology). The incumbent will be… more
- Bloomberg (New York, NY)
- …join our hardware management team. This team is responsible for the provisioning, monitoring , and support for thousands of servers supporting dozens of teams within ... HPC systems. This role will also be responsible for overseeing the ongoing monitoring , support, and maintenance of our HPC/AI clusters, ensuring peak performance and… more