- Teleperformance USA (Mcallen, TX)
- …management immediately** **Qualifications** + **Must be at least 18 years old** + **Previous call center experience with four (4) or more of the following:** + ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients, monitoring...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Allied Universal (Richardson, TX)
- …and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time. ... hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary...training to ensure alarm board panels/video alarms/burglary and fire alarms/ call center is operated accurately while meeting… more
- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality … more
- Allied Universal (Richardson, TX)
- …areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/ monitoring center is operated accurately while meeting goals and deadlines; ... a Assistant MaRC Manager. The Assistant Manager at our Monitoring and Response Center (MaRC) will monitor...four (4) years of law enforcement, security, military, or call center experience + Prior supervisory experience… more
- Houston Methodist (Katy, TX)
- …quality assurance to ensure solutions delivered are defect free and of high quality . + Participates in setting, monitoring , and meeting SLAs with customers. ... Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development. The… more
- Conduent (San Antonio, TX)
- …part of a culture where individuality is noticed and valued every day. **Fraud Call Center Representative - Onsite in San Antonio, TX** **Address: 2822 General ... systems. + Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports. + Process...equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete… more
- Humana (Austin, TX)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... our caring community and help us put health first** Call Quality Professionals provide information that will...degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership… more
- MD Anderson Cancer Center (Houston, TX)
- …based practice projects. * Participates in the redesign of care delivery for unit/ center patient population *Empirical Quality Results* * Assumes leadership role ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...while working well under pressure. * *Shift/Schedule: 12:30pm-11pm, on call every 1 to 2 months and rotating holidays.*… more
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