- Kenmore Tonawanda UFSD (Buffalo, NY)
- Hours: 6:00 am - 11:00 am (5 hours per day, 25 hours per week, Monday - Friday) Temporary Assignment Dates: August 30, 2025-September 20, 2025 Duties of Assignment : ... Triage calls, resolve concerns, answer questions and assist families with transportation matters including but not limited to procedure clarification, alternate stop requests, routing/bus numbers etc. Required Knowledge, Skills and Abilities : Customer service… more
- City of New York (New York, NY)
- … CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people of New ... is a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- City of New York (New York, NY)
- … Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and ... includes, but is not limited to, the Family Services Call Center , Union Square Job Center...of public assistance/food stamp grants; act as the principal representative and spokesperson of the Job Center … more
- Wegmans (Rochester, NY)
- …**Preferred Qualifications:** + 1 or more years of pharmacy technician experience + Call center experience + Medical or insurance experience + Proficiency with ... number of calls per hour and talk time per call + Able to multi-task and complete work efficiently...potential accommodations to complete your application for employment, please call ### and someone would be happy to assist… more
- Rochester Institute of Technology (Rochester, NY)
- …+ 5 to 7 years' experience in a direct customer support role in a call center or high volume office environment + Experience answering questions or resolving ... a "once in a lifetime team!" As the front-facing representative for multiple departments, the Service Center ...front-facing representative for multiple departments, the Service Center Analyst will provide best-in-class service with a high… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Dal-Tile Corporation (Bethpage, NY)
- …service issues. **Primary Function and Scope** + Provides customer account management in a call center environment, which may include, but is not limited to, ... Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service...Diploma or GED equivalency required. + 3+ years of call center or customer service experience. +… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- University of Rochester (Rochester, NY)
- …appropriate provider and scheduling follow up appointments as necessary. Communication with call center staff members providing them with appropriate direction ... of the provider as needed. Scanning of medical records via OnBase. Patient Call Triage: + Determine appropriate disposition of incoming patient phone calls, tasking… more