- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Pearl Interactive Network (Sacramento, CA)
- …to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring ... by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work… more
- House of Blues (Los Angeles, CA)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives + Assisting Manager & Supervisor with internal Ticket Orders and… more
- Pearl Interactive Network (Sacramento, CA)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... . + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. +… more
- Stanford Health Care (Palo Alto, CA)
- …or general education degree (GED) **Experience Qualifications** + One year minimum call center experience, or other related experience providing customer service ... is a Stanford Health Care job.** **A Brief Overview** The Specialty Pharmacy Representative serves as a key point of contact for patients, providing support with… more
- Otsuka America Pharmaceutical Inc. (San Jose, CA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... other colleagues, such as Customer Service Specialists (CSS), as needed . + Ensure customer requests are met and solicit...compliantly with the ecosystem team to adjust targeting and call point plans. + Action on insights collected from… more
- Otsuka America Pharmaceutical Inc. (Sacramento, CA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... development to facilitate pressure testing of these plans and challenge functional representatives to ensure plans are aligned with global asset strategy and overall… more
- Pearl Interactive Network (Sacramento, CA)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... teams and facilitate communication and interaction among the functional representatives . + Liaise with client per applicable SOW and...inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- Siemens (Fremont, CA)
- …tasks on automation systems. Tasks include service agreement maintenance, projects, and on- call (time and material) service. Responds to emergency service calls as ... directed during regularly scheduled hours and after hours as needed . Our Service Specialists are the face of Siemens, and your expertise and regular interaction with… more
- Siemens (San Diego, CA)
- …tasks on automation systems. Tasks include service agreement maintenance, projects, and on- call (time and material) service. Responds to emergency service calls as ... directed during regularly scheduled hours and after hours as needed . Our Service Specialists are the face of Siemens, and your expertise and regular interaction with… more