- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Olympus Corporation of the Americas (New York, NY)
- …region's numeric objectives. + Manage and positively influence each sales representative 's daily activities, monthly sales forecasts, and business plan updates ... the region, as well as support and monitor key relationships involving sales representatives and other Company personnel. + Build and maintain a comprehensive needs… more
- Pearl Interactive Network (Albany, NY)
- …to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring ... by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work… more
- House of Blues (New York, NY)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives + Assisting Manager & Supervisor with internal Ticket Orders and… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... . + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. +… more
- New York State Civil Service (Buffalo, NY)
- …inspections, the incumbent may confer with management and employee representatives and/or take appropriate enforcement or consultation expectation. May conduct ... Minimum Qualifications: A review of your state history is needed , if you meet any of the below Permanent...are not comfortable providing this information via email, a representative from our office will contact you via phone.If… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... development to facilitate pressure testing of these plans and challenge functional representatives to ensure plans are aligned with global asset strategy and overall… more
- Pearl Interactive Network (Albany, NY)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... teams and facilitate communication and interaction among the functional representatives . + Liaise with client per applicable SOW and...inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- Transdev (Garden City, NY)
- …interior or mirrors, lights, windshield wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center using best judgment for ... in shifts from a desk at the Command Control Center , Check In/Out at the window, assigning buses to...radio and telephone with operators and various personnel + Call to determine location and nature of operator problems… more
- Siemens (Brooklyn, NY)
- …tasks on automation systems. Tasks include service agreement maintenance, projects, and on- call (time and material) service. Responds to emergency service calls as ... directed during regularly scheduled hours and after hours as needed . Our Service Specialists are the face of Siemens, and your expertise and regular interaction with… more