- Evolent (Harrisburg, PA)
- …Be Doing:** + Supervise, mentor, and develop a team of contact center representatives . + Conduct regular performance evaluations, provide constructive feedback, ... ensure staff are equipped with the knowledge and skills needed to excel in their roles. + Monitor daily...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- County of Northampton (Easton, PA)
- …time Job Number 2025-YCW Department Court Administration Division Juvenile Justice Center Opening Date 06/05/2025 + Description + Benefits + Questions Application ... and are residents of the Northampton County Juvenile Justice Center . SUPERVISION RECEIVED This position reports directly to the...strip searches during this process, and on an as needed basis. Searches rooms and other facility areas for… more
- WM (Harrisburg, PA)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals.* Collaborate with ... waste by-products.* Arrange and negotiate third-party freight costs, when needed , for timely servicing of all customers waste by-product...sales representatives to meet and exceed customers' service expectations, and… more
- UPMC (Pittsburgh, PA)
- …. This role is based in a dynamic, high-volume Behavioral Health (BH) triage call center , responsible for receiving inbound calls from both members and ... stabilization protocols. The ideal candidate for this position will have previous call center experience, while excellent communication and interpersonal skills… more
- Sharecare (Harrisburg, PA)
- …skills + Team player + Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College degree or demonstrated professional ... Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …audits. Prepares responses to standard requests from a regulator, as needed . Supports due diligence process in obtaining information cross-functional and external ... related tasks with other cross-functional team members and the local RA/QA representatives for countries outside of the US and ensuring reportability decisions are… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- House of Blues (Mckees Rocks, PA)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives + Assisting Manager & Supervisor with internal Ticket Orders and… more
- Pearl Interactive Network (Harrisburg, PA)
- …to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring ... by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work… more
- Pearl Interactive Network (Harrisburg, PA)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... . + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. +… more