- House of Blues (Austin, TX)
- …Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system, and keep current all phone menus and ... + Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives + Assisting Manager & Supervisor with internal Ticket Orders and… more
- Pearl Interactive Network (El Paso, TX)
- …to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring ... by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work… more
- Pearl Interactive Network (El Paso, TX)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... . + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. +… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Case Management Representative position is responsible for providing clerical assistance and data management support to the case management ... and family data in a comprehensive and unbiased manner. Performs phone call and communication triage, troubleshoots and routes issues to appropriate individuals,… more
- Otsuka America Pharmaceutical Inc. (Amarillo, TX)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... other colleagues, such as Customer Service Specialists (CSS), as needed . + Ensure customer requests are met and solicit...compliantly with the ecosystem team to adjust targeting and call point plans. + Action on insights collected from… more
- Otsuka America Pharmaceutical Inc. (Austin, TX)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... development to facilitate pressure testing of these plans and challenge functional representatives to ensure plans are aligned with global asset strategy and overall… more
- Pearl Interactive Network (El Paso, TX)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... teams and facilitate communication and interaction among the functional representatives . + Liaise with client per applicable SOW and...inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- Houston Methodist (Houston, TX)
- …communicating claim issues to departmental management for further discussion with payor representatives and other key stakeholders as needed and as applicable. ... receivable (AR) follow up) related to administrative duties as needed . Collaborates with the revenue cycle teams to follow...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Deluxe (Fort Worth, TX)
- …exhibiting tact, courtesy, and professional demeanor. + Assist with any overflow calls from other call center queues due to low staffing or high call volume. ... or follow-up calls to merchants or sales associates as needed . + Provide specialized troubleshooting support on all POS...in business, or related field + 2 years of Call Center experience involving customer service, technical… more
- JPMorgan Chase (San Antonio, TX)
- … Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service ... Leader within the JP Morgan Wealth Management Client Service Center team, you will play a pivotal role in...will include direct management of a team of Registered Representatives , where you will provide outstanding leadership and effective… more