- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- CenterWell (Albany, NY)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... independent problem solving and with a goal of first call . **Required Qualifications** + Strong customer service skills with...company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior… more
- City of New York (New York, NY)
- …attorneys. **PLEASE NOTE THE FOLLOWING: The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected to work ... the agency. The selected candidate will report to the Senior Agency Counsel. Areas of responsibility will include: -...will participate in drills and exercises associated with the on- call EOC team; and may volunteer to assist with… more
- University of Rochester (Rochester, NY)
- …Follows emergency protocols accordingly. + Contacts the appropriate supervisor and/or manager on- call , as well as senior leadership, notifying them of the ... by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent...most escalations and handling a high volume of calls\. ** Senior Level:** 2\-4\+ years of progressively complex experience in… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of...and effectiveness in handling prior authorization requests. + Analyze call metrics and other performance indicators to identify trends,… more
- Westside Federation for Senior Supportive Housing (Bronx, NY)
- …rents + Work with Finance Department and Central Management to establish annual operating budget Senior Center : + With the Director of Senior Center , ... with maintenance and social services teams, as needed. Shared on- call availability with other members of the WSFSSH team...maintenance needs and safety concerns + Assist Director of senior center is Emergency preparedness protocol for… more
- New York State Civil Service (New Windsor, NY)
- … Senior WC Examiner, the WC Examiner will function as a direct supervisor for call center and service center staff and be responsible for the following ... for administrative tasks in the service center * Provide coverage on the call center * Greet customers at the window and determine the purpose of their visit*… more
- UHS (Johnson City, NY)
- …and 20 CRNAs. We provide coverage at two local hospitals - UHS Wilson Medical Center , a Level II Trauma Center , (280 beds) and Binghamton General Hospital (220 ... Memorial Hospital. Practice includes all procedures, including a light cardiac. Call 1:4, with resident rotation.The position includes a competitive salary of… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of...Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill… more