- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type ... Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and...Informs patients what information is needed at their Health Center visit. + Provides information to shared service… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales ... and one year of full-time work experience in customer service ; or a high school diploma or GED and...have questions regarding salary, please contact the Business Services Center (BSC): ###, ###@ogs.ny.gov.We offer a comprehensive benefits package,… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center . Utilizing extensive ... needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service...to all callers and performing a wide variety of call center services to assist patients and… more
- Pearl Interactive Network (Albany, NY)
- …accountability, and service excellence, we want to stay connected. The ** Call ** ** Center Supervisor** **(CCS)** is responsible for providing supervision and ... in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our...leadership to Customer Service Representatives (CSRs), to… more
- Cardinal Health (Albany, NY)
- … experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge ... inbound and outbound calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within the required timeframe… more
- New York State Civil Service (Albany, NY)
- …or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales ... further investigation. Work a variety of reports . Provide excellent customer service and decrease flow-out Minimum Qualifications 60 or more college semester credit… more
- Kaleida Health (Buffalo, NY)
- **Director of Call Center ** **Location:** **Larkin Bldg @ Exchange Street** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Full-Time** **Shift 1** ... **Job Description** **The Director of Call Center Operations is a transformative leader...strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self- service … more
- Highmark Health (Albany, NY)
- …from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual time ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...as well as agent schedules in order to meet service level requirements in the most efficient manner possible.… more
- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... occasional housekeeping services) from the Dining Services Call Center . Responds to calls and works...a timely, courteous and efficient manner, provide optimal customer service and document call information. + Communicate… more
- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... accuracy. **ESSENTIAL FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. + Handles… more