• Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Center Director

    City of New York (New York, NY)
    Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and ... includes, but is not limited to, the Family Services Call Center , Union Square Job Center...of public assistance/food stamp grants; act as the principal representative and spokesperson of the Job Center more
    City of New York (05/25/25)
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  • Intensive Case Manager (NY Helps), New York City…

    New York State Civil Service (Bronx, NY)
    …Justice Center database.* Attending facility-wide committee meetings as a representative of the Risk Management Department* Serving as the Co-Chairperson of Risk ... findings and conclusions* Collaborating with outside agencies, such as the Justice Center , as the facility representative in response to inquiries or… more
    New York State Civil Service (08/01/25)
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  • ASA VII: Case Management/Social Work Office…

    Albany Medical Center (Albany, NY)
    …and filing sheets in binder. Sends out daily communication to department. + Ensures On Call and Weekend Coverage calendars are kept up to date. Passes on- call ... date for managers and directors. Mission, Core Values and Service Excellence 1. Contributes to the creation of a...Physical Demands: + The physical demands described here are representative of those that must be met by an… more
    Albany Medical Center (06/26/25)
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  • Fulfillment Center Supervisor II, 2nd Shift

    Staples (Montgomery, NY)
    …and expertise to our customers. **What you'll be doing:** The Warehouse Fulfillment Center Supervisor will partner with the other Fulfillment Center leadership ... to accomplish three goals; to delight customers with outstanding service that exceeds their expectations, to drive cost out...expectations are met. You will collaborate with the Fulfillment Center Team Manager and the other management of the… more
    Staples (08/10/25)
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  • Contact Center Supervisor - SME

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach,… more
    ASM Research, An Accenture Federal Services Company (06/11/25)
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  • Phlebotomist II

    Albany Medical Center (Albany, NY)
    Department/Unit: Phlebotomy Service Work Shift: Evening (United States of America) Salary Range: $40,495.10 - $52,643.64 ALBANY MEDICAL CENTER PHLEBOTOMIST II ... and for those out-patient and off-site areas overseen by the Phlebotomy Service . This position requires the individual to provide excellent customer service more
    Albany Medical Center (07/08/25)
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  • Referral Transcriptionist Liaison

    Albany Medical Center (Albany, NY)
    …records; review, accurate labeling and accurate distribution to Pre- Service Representative across the Patient Engagement Center will require high degree ... Department/Unit: Patient Engagement Center Work Shift: Day (United States of America)...high volume workflow and quick turnaround time of telephone call and fax information. Will be responsible for the… more
    Albany Medical Center (08/02/25)
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  • Contact Center Triage Consultant - SME

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and ... the highest degree of sensitivity, compassion, and respect for Service members and their families. + Assesses the needs...+ Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants… more
    ASM Research, An Accenture Federal Services Company (06/25/25)
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  • RN - Cardiothoracic Surgery Office

    Albany Medical Center (Albany, NY)
    …(interventions and outcomes). + The plan is updated with every phone call , office visit, inpatient admission, etc. + Coordinates and collaborates between specialty ... each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations… more
    Albany Medical Center (06/19/25)
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