- Teleperformance USA (Mcallen, TX)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... change oriented environment** + **Other duties as assigned by supervisor or other management** + **Ensure all TP policies...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service ... work experience** + **Two to three years of contact center management experience.** + **Currently a supervisor ...contact center management experience.** + **Currently a supervisor or above with excellent TOPS implementation skills** +… more
- Robert Half Office Team (El Paso, TX)
- Description Position Overview: The Call Center Representative will handle incoming and outgoing calls to assist customers with inquiries, orders, support ... + Escalate complex or unresolved issues to the appropriate team or supervisor . + Meet or exceed daily performance metrics and quality standards. TalentMatch(R)… more
- Teleperformance USA (Mcallen, TX)
- …and assigned by supervisor or manager** **Qualifications** + **Minimum 1 year call center supervisory or training experience in high paced customer focused ... environment** + **Six months previous Customer Service Experience** + **Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others** + **Requires solid organizational, administrative, leadership and time management… more
- Fun Town RV (Fort Worth, TX)
- …needs and internal workflows. + Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer ... department efficiently. + Check phone lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and… more
- Allied Universal (Richardson, TX)
- …(eg, GED) + Minimum of four (4) years of law enforcement, security, military, or call center experience + Prior supervisory experience + Ability to identify a ... Assistant MaRC Manager. The Assistant Manager at our Monitoring and Response Center (MaRC) will monitor the assigned customers, document any activity, contact… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- ICF (San Antonio, TX)
- …supervision for a team of call specialists for a national call center project using comprehensive decision-making skills and professional judgment to ... and experience to support project execution on a national call center project in a federal consulting...in crisis. + Meet all deadlines required by program supervisor and federal partners. + Ensure the unit manages… more
- Houston Methodist (The Woodlands, TX)
- At Houston Methodist, the Supervisor Laboratory Services position is responsible for the oversight of daily laboratory services operations in an efficient and ... and maintains accountability for the laboratory's performance and results. The Supervisor Laboratory Services is responsible for contributing to quality, functional… more
- ICF (San Antonio, TX)
- …SCHEDULES: 4pm - 12am.** The purpose of this project is to operate the National Call Center (NCC) and Sexual Abuse Hotline (SAH) that serves unaccompanied alien ... Specialist, you will be a critical member of the Call Center Operations Team, serving as the...all calls. + Meet all deadlines required by program supervisor and federal partners. + Ability to effectively communicate… more