• Clinical Educator

    Fresenius Medical Center (Niskayuna, NY)
    …* Utilizes appropriate educational venues and generational learning techniques to deliver, support , and evaluate training. * Partners in the implementation of action ... improvement processes. * Maintains knowledge of products, services, and strategies to support and train staff appropriately in all modalities. * Trains new employees… more
    Fresenius Medical Center (02/25/25)
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  • Outpatient Licensed Practical Nurse - LPN LVN…

    Fresenius Medical Center (Liverpool, NY)
    …fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support , and career development. + Superior training, UltraCare(R) quality control, ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
    Fresenius Medical Center (05/06/25)
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  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
    ASM Research, An Accenture Federal Services Company (02/13/25)
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  • Customer Support Operations (Hybrid)

    Broadridge Financial Solutions (Edgewood, NY)
    …internal system and by sending correspondence directly to the shareholder or initiating a call back through Broadridges call center , as requested. We are ... join the Broadridge team. We are seeking a Customer Support Operations Administrator to join our dynamic team based...reporting on the solution to each case. Additionally, the representative will need to fully understand all operational processes… more
    Broadridge Financial Solutions (05/07/25)
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  • Customer Service Agent

    Carrier (East Syracuse, NY)
    …written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric ... We have an exciting opportunity for a Customer Service Representative in our Customer Care Center . You...**Required Qualifications:** + High School diploma/GED + 2+ years Call Center Customer Service experience + 1+… more
    Carrier (04/26/25)
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  • Bilingual Clinical Programs Pharmacy Tech

    CenterWell (Albany, NY)
    …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... put health first** The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs...in mail order and/or retail pharmacy setting + Previous call center experience in a pharmacy setting… more
    CenterWell (05/02/25)
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  • Service Quality Manager

    Transdev (Garden City, NY)
    …or exterior (mirrors, lights, windshield wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center using best judgment for ... in shifts from a desk at the Command Control Center , Check In/Out at the window, assigning buses to...radio and telephone with operators and various personnel + Call to determine location and nature of operator problems… more
    Transdev (04/10/25)
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  • Supervisor, Office of Crisis Services

    City of New York (New York, NY)
    …health crises or seeking mental health support . Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, the ... will analyze each interaction to establish effective communication and support protocols. Job Duties and Responsibilities: - Measure and...application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -… more
    City of New York (02/20/25)
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  • Program Manager (MOC NWT)

    Goddard Riverside (New York, NY)
    …Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center ) are well-established Manhattan community-based agencies that support services to ... Riverside Community Center (Goddard...partners and healthcare agencies throughout Manhattan. Position Summary:Provide direction, support and supervision to the Evening, Night and Weekend… more
    Goddard Riverside (05/01/25)
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  • Pt Self-Pay Resoltn Ctr Rep II

    University of Rochester (Rochester, NY)
    …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
    University of Rochester (03/17/25)
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