- RTX Corporation (Livermore, CA)
- …experience in customer service **Qualifications We Prefer** + Experience in radio communications, call center customer service, help desk, or radio dispatching + ... you enjoy providing superior customer service? As a Communications Center Radio Operator, you will be able to do...real-time into the airline and Federal Aviation Administration (FAA) systems using a variety of technologies including HF/VHF voice… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers,...Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system , communications processes, customer satisfaction, agent processes and ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Banc of California (Santa Ana, CA)
- …and reporting to assess service levels, identify trends, and implement improvements. + Analyzes call center data and system performance to identify areas for ... Services Manager is responsible for leading the Treasury Services Call Center , which supports the business online...call volume throughout the day in phone management system and takes action as needed based on volume.… more
- Motion Recruitment Partners (Pleasanton, CA)
- … center support role + Experience with collaboration technologies and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call ... position is responsible for our client's Voice Services (Contact Center ) systems infrastructure to maintain a reliable...software, Aspect WFM and other peripheral call center applications . + Expert at troubleshooting, including a… more
- Avispa Technology (Stanford, CA)
- …Provide off-hours coverage and support for the company's entities. * Utilize call center and collaboration applications and systems to ensure first call ... capabilities; provide general assistance in using telephone and paging systems . * Page Medical Center doctors and...Qualifications: * 2+ years of relevant experience in a call center is preferred. * Experience working… more
- Amazon (Irvine, CA)
- …used by public sector organizations to assess, migrate, and transform the call center experience - Architecting and building large-scale solutions, which ... packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. - Software… more
- Cedars-Sinai (Los Angeles, CA)
- …(3) years of experience in healthcare delivery system with knowledge of ICD10 coding, call center and charge master lists required. At least two (2) years of ... raised at staff meetings. **Department-Specific & Supervisory Responsibilities** + Supervises call center staff. Monitors calls to ensure exceptional customer… more
- Pearl Interactive Network (Sacramento, CA)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Hyundai Autoever America (Costa Mesa, CA)
- …experience as supervisor for customer service, technical support or call center operations. + Good understanding of ticketing system and escalation ... Supervisor II Purpose: We are seeking a Customer Operation Supervisor II to oversee call center operations and ensure technical service-related levels are met or… more