- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers,...Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in… more
- Orlando Utilities Commission (Orlando, FL)
- …such as Interactive Voice Response (IVR), Automatic Call Distributor (ACD) systems , or COGNOS, and Customer Information System (CIS) such as Customer ... System (OMS), OUC's prepaid program, and third-party contact center support, ensuring seamless and unified service delivery. OUC's...of seven (7) years of experience in a customer call center operations environment or direct customer… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system , communications processes, customer satisfaction, agent processes and ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Aaron's Inc (Pompano Beach, FL)
- **Operations Accounts Specialist** **Summary** Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement ... terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to… more
- TECO Energy (Brandon, FL)
- …determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. + ... ensure employee time off is captured accurately in multiple systems . **PRIMARY DUTIES AND RESPONSIBILITIES** + Administers and maintains...**equired:** + A minimum 3 years' experience in a call center environment. (A degree with minimum… more
- Mass Markets (FL)
- …strategic direction, operational excellence, and sustainable growth across our global call center network. This role demands visionary leadership, ... support, back-office solutions, and collections. Success in this role requires a mastery of call center operations, deep business acumen, and the ability to lead… more
- Molina Healthcare (FL)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... 5+ years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes and… more
- AON (FL)
- …to support the communication and enrollment of core and voluntary employee benefits in a call center environment + Be polite and courteous to all customers and ... and accurately + Enter information accurately into the enrollment system + Keep informed regarding industry information, new product...Ability to work a flexible 8 hour shift with call center hours of 8am-8pm + Ability… more
- Pearl Interactive Network (Tallahassee, FL)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- WTW (Tampa, FL)
- …the Position Works** The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work ... effectiveness and overall results. + Responsible for monitoring all call center technologies. + Serve as a...to trouble-shoot problem areas and recommend and develop effective system and process improvements. + Solid financial acumen and… more