- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... seek to connect the pieces of fragmented health care system and ensure people get the same level of...related to the Utilization Management process, interpretation, guidelines and/or system support. + On a requested basis, may function… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... seek to connect the pieces of fragmented health care system and ensure people get the same level of...and Negotiation Expertise, **preferred** + Familiarity with US Health System and financial elements, not required, but **preferred** +… more
- City of New York (New York, NY)
- …general public in a professional and friendly demeanor who are calling CCHR's live call center by: screening calls and performing a preliminary assessment to ... inquiries at CCHR. - Enter/update/retrieve information on an electronic information storage system in order to facilitate agency operations. - Maintain an organized,… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... seek to connect the pieces of fragmented health care system and ensure people get the same level of...new hires to educate and train on Utilization management system and Field Medical Director process, standards and resources.… more
- aptihealth (Clifton Park, NY)
- …degree strongly preferred + 1-2 years of experience in a customer service or call center role + Excellent verbal and written communication skills + Strong ... health setting is a plus + Experience using Zendesk or similar ticketing systems preferred Responsibilities + Answer incoming phone calls and respond to inquiries,… more
- Sharecare (Albany, NY)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess… more
- WM (Albany, NY)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals.* Collaborate with ... by using WM approved carriers.* Monitor and maintain shipment status via computer system .* Respond to customer complaints in a timely manner. Investigate and solve… more
- Sharecare (Albany, NY)
- …outbound calls to drive participation in programs. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess… more
- Elevance Health (Latham, NY)
- …+ HS diploma or GED + Minimum of 1 year of customer service or call - center experience; or any combination of education and experience which would provide an ... for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. + Responds to telephone and written… more