- University of Rochester (Rochester, NY)
- …Data Center monitors shared and central resources and supports mission critical systems across the enterprise. The Data Center installs, hosts, manages and ... + Acts as a back-up for the Data Center Director. + Supports Data Center on- call rotation. + Leads staff meetings. + Manages Data Center billing/posting.… more
- University of Rochester (Rochester, NY)
- …staff by providing over the phone guidance in use of Smart Web paging and on- call system . + Performs disaster and emergency procedures and protocols. + Provide ... , resource books and manuals. + Converts computerized automated systems to back up system as needed...or Business Degree preferred. + 2-5 years hospital and/or call center and/ or customer service experience… more
- Veolia North America (New Rochelle, NY)
- …the New York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The ... is responsible for providing an enhanced customer experience by meeting targeted call center , backoffice, revenue integrity, collections and field service… more
- Small Business Administration (Buffalo, NY)
- …evaluating the functions of the CSC, the national OCA loan program customer service/ call center . Responsibilities As a Program Manager (Deputy Director) at the ... of your typical work assignments may include: Assures that call center operations are conducted in compliance...certify that you have registered with the Selective Service System or are exempt from having to do so… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system , communications processes, customer satisfaction, agent processes and ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- North Country Family Health Center (Watertown, NY)
- …to support him/her as they provide this care. The NP participates in the Health Center on- call system where he/she will take the calls of patients/parents ... physician to support the care provided. The PA participates in the clinic on- call system . The PA participates in the education of patients and families. 1)… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... topics presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages… more
- Cardinal Health (Albany, NY)
- …healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call - center phone systems preferred + Excellent Phone Skills with ... order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- University of Rochester (Rochester, NY)
- …required + Communications or Business Degree preferred + 2-5 years hospital and/or call center and/ or customer service experience or equivalent combination of ... accurately page appropriate emergency response team through the paging system . + Assists in training new Communications Center..., resource books and manuals. + Converts computerized automated systems to back up system as needed… more