- Oak Orchard Health (Hornell, NY)
- …+ High School diploma or equivalent. + 1-2 years of medical office experience/ call center preferred + 1-2 years of prior administrative or customer ... new patients in the OOH electronic medical record (EMR) system , checking to see if the patient was previously...to Patient/Physician inquiries + Reschedule patient appointments when providers call in sick or schedule time off. + Direct… more
- Oak Orchard Health (Brockport, NY)
- …+ High School diploma or equivalent. + 1-2 years of medical office experience/ call center preferred + 1-2 years of prior administrative or customer ... new patients in the OOH electronic medical record (EMR) system , checking to see if the patient was previously...to Patient/Physician inquiries + Reschedule patient appointments when providers call in sick or schedule time off. + Direct… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and...as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and… more
- Weill Cornell Medical College (New York, NY)
- …Hired for NYC Offices **Position Summary** Under direct supervision and within a call center environment, is responsible for ensuring the efficient and accurate ... calls and inquiries. Routes calls and messages within the practice management system to appropriate staff. + Responsible for triaging calls for various… more
- Highmark Health (Albany, NY)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- Mount Sinai Health System (New York, NY)
- …capacity **Responsibilities** Manages and coordinates activities of clerical, administrative and call center personnel of the department. Analyzes internal ... System is one of the largest academic medical systems in the New York metro area, with more...while keeping patients' medical and emotional needs at the center of all treatment. The Health System … more
- Knowledge Builders Inc. (Albany, NY)
- …Communicable Laboratory Reporting System (ECLRS) to CDESS - Assist the DOVE's Vaccine Call Center as needed, this may include: Answer the Vaccine Call ... Word, Excel, and Outlook); experience using online (web-based) computer systems ; excellent communication skills, including telephone skills and customer service;… more
- City of New York (New York, NY)
- …Working for the Bureau of Water and Sewer Operations within the Division of Emergency Call Center (ECC), the selected candidate will be the central point of ... the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled...conditions requiring a response from NYC Environmental Protection (the Call Center receives and collects information from… more
- Verint Systems, Inc. (Albany, NY)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for...Excel, Power BI \#LI-KD1 MIN: $60K MAX: $80K Verint Systems Inc. is an equal opportunity employer and is… more
- City of New York (New York, NY)
- …Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center . OCS is recruiting for fifteen (15) Eligibility Specialist II to ... TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center , which provides information on HRA's programs to the general public. Infoline… more