- Amazon (Berwick, PA)
- …to 12-hours and may rotate on a predefined schedule. Some locations have on- call rotations. - Maintain data center critical infrastructure equipment ensuring ... some of the world's most data centers. Our Data Center Engineering Operations team maintain and operate our critical...Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up… more
- Amazon (Berwick, PA)
- …to 12-hours and may rotate on a predefined schedule. Some locations have on- call rotations. - Maintain data center critical infrastructure equipment ensuring ... of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical...Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system , communications processes, customer satisfaction, agent processes and ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Casella Waste Systems Inc. (Northampton, PA)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... topics presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages… more
- Robert Half Office Team (Bensalem, PA)
- …. Access and review loan/member information in multiple systems internal computer systems . Escalate member, call center , and/or branch requests to the ... mortgage lending space. Key Responsibilities: Answer incoming calls from members, non-members, call center representatives, and branches using the internal phone… more
- County of Northampton (Nazareth, PA)
- …general equivalency, diploma;AND At least one (1) year of Radio Communications Training, Call Center experience, or Public Safety Agency (Police, Fire, or EMS) ... as the operation of the Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) system as needed. The 911 Center is… more
- Pearl Interactive Network (Harrisburg, PA)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- CVS Health (Monroeville, PA)
- …adherence to all HIPAA and PCI compliance regulations. + Pull and monitor daily call center reports; take action to meet department standards. + Resolve customer ... Qualifications** + 2+ years of experience in pharmacy services or a high-volume call center environment, with demonstrated leadership skills. + Strong knowledge… more
- Evolent (Harrisburg, PA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... seek to connect the pieces of fragmented health care system and ensure people get the same level of...Excellent communication and interpersonal abilities. + Proficient in contact center software and CRM systems . + Strong… more
- Healthfirst (PA)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... problem-solving skills; interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting reports, scheduling… more