- Bank of America (Plano, TX)
- …in receiving and implementing performance feedback and coaching + Able work in a call center schedule environment + Minimum of 2 years Financial/Banking or ... call center experience + Strong decision-making and...call center experience + Strong decision-making and problem-solving skills +...in Microsoft Office and can navigate these and other systems while on the phone with a client +… more
- Houston Methodist (Cypress, TX)
- …**WORK EXPERIENCE** + Two years of experience in a medical setting or call center environment + Medical scheduling experience preferred **LICENSES AND ... record to include detailed patient demographic and insurance information in EHR system , selecting insurance plans and payers, and medical necessity determination. +… more
- Keurig Dr Pepper (Frisco, TX)
- …Escalation Manager to oversee customer complaint handling and escalation resolution within our call center operations. This role will be responsible for leading ... ongoing refresher training and communicate updates related to processes, systems , and policies. + Collaborate with internal teams to...customer experience. + Serve as a liaison between the call center and internal departments to ensure… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …Agreement. **Minimum Qualifications** + High School Diploma or GED + 1-2 years of Call center experience; 1-2 years of customer service or public relations ... Responsible for basic inbound call , outbound call , web chat, and...published by client. + May be asked to assist Systems Operations team with testing ServiceNow enhancements to improve… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... resolve basic technical issues + Research and retrieve information from internal systems ; coordinate with other departments as needed + Accurately document customer… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... listen to customer needs and provide effective solutions + Use internal systems to manage accounts and process claims accurately + Follow established scripts,… more
- Woodforest National Bank (The Woodlands, TX)
- …Minimum Qualifications/Experience: . 1 year of data entry, online support, or call center experience (banking preferred), OR Woodforest experience required. ... . 0% - Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of telephone and personal computer.… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office… more
- Highmark Health (Austin, TX)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- Mass Markets (TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... + Organize meetings summits from start to finish + Phone call screening, correspondence and document preparation, bill payment, record keeping +… more