- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …with established escalation procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a...will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting… more
- Bank of America (Richmond, VA)
- …and creating reports and completing exception processing. **Responsibilities:** + Inbound Call Center Customer Service Rep receiving callsincluding day-to-day ... to resolve any inquiries on payments using the GIN system to work on individual cases + Aid clients...operational processes **Required Qualifications:** + Minimum of 1 year call center experience + Must be able… more
- CSL Plasma (Henrico, VA)
- …suitability for the plasma pheresis process. You will report to the Assistant Center Manager . **The Role** + In compliance with Standard Operating Procedures ... explaining the screening process, the health screening tests performed, the appointment system , donation fees, center policies, proper nutrition and any other… more
- Live Nation (Bristow, VA)
- …+ Follow standards and processes for ticket types, ancillary events and qualifiers + Maintain call center phone system , and keep current all phone menus and ... + Balancing and reconciling daily/nightly ticket sales + Assist Manager /Supervisor in reconciliation of cash drawers and ticket stock...over the phone + Facilitate night of show Will Call & Guest List Operations + Troubleshooting night of… more
- Cayuse Holdings (Richmond, VA)
- …System . + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and… more
- Commander, Navy Installations (Virginia Beach, VA)
- …turning in all money at the end of shift. Registers and processes new computer center users on basic procedures and system operation to new customers. Diagnoses ... duties in support of the recreation and/or internet facilities serve as "duty manager " as assigned in the liberty programs. Responsibilities Serves as duty … more
- Elevance Health (Norfolk, VA)
- …law. The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The ... and Experiences:** + Experience communicating with and supporting Medicare members preferred. + Call center experience with high call volumes preferred. +… more
- Elevance Health (Norfolk, VA)
- …Commercial members a plus. + Call center experience with high call volumes and multitasking with computer systems preferred. + Experience in discussing ... (CPCC) team. The CPCC is a clinical pharmacy call center that services Medicare, Medicaid, and...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- ISC2 (Alexandria, VA)
- …services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to ... contact + Resolve customer concerns through the case management system ; create cases for each contact handled + Assists...Minimum 3 years of customer service experience in a call center environment preferred **Physical and Mental… more
- Sharecare (Richmond, VA)
- …program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered ... **Job Summary:** Under the general supervision of the Operations Manager , the Outreach Enrollment Specialist has the primary responsibility...+ Minimum of one year experience in sales driven, call center and/or customer service environment. +… more