- Huntington Ingalls Industries (Virginia Beach, VA)
- …to Fleet consumers. - The intern will develop an understanding of FURY technical documentation and project management. - Mission Technologies will benefit from the ... FURY - Week 3: Intro to the World-Wide FURY Watch- center - Week 4: Intro to Mobile FURY -...(NOC) Environment - IP Address Management - Development of Technical Documentation for Systems Operations and Engineering - Project… more
- Huntington Ingalls Industries (Newport News, VA)
- …trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. Anchored in our rich, ... support deficiencies. Develops and recommends corrective actions. May provide technical guidance for database administrators and software developers. Newport News… more
- TekSynap (Arlington, VA)
- …systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other optional ... desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- Kyndryl (Richmond, VA)
- … and Professional Experience** + 10+ years of Solid understanding of Data Center mainly Systems, Storage, Networking & Security, Application & Databases + ... Systems and Solutions Architecture + Hands-on experience & learning with Data Center technologies, Cloud Software, and interoperability **Preferred Technical and… more
- Fujifilm (Richmond, VA)
- …HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business ... issues when appropriate according to established procedures. + Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …with established escalation procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO ... The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of… more
- Koniag Government Services (Alexandria, VA)
- …and Trademark Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer inquiries and provide patent assistance ... completion of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek information...+ Maintain availability to answer calls within 2-minutes of call arrival in queue, 90% of the time +… more
- Serco (Arlington, VA)
- …. If you require an accommodation with the application process please email: [email protected] or call ... a year to the other centers in _Kentucky Consular Center and the National Visa Center ._ +...Be able to demonstrate and assist in analysis of technical data in support of acquisition planning and requirements… more
- Steampunk (Arlington, VA)
- …Master certification + PMP certification + Experience with Call Center implementationsleveragingService Cloud,Service Console,Service Cloud Voice,Salesforce ... have incorporated Human Centered Design into the management of highly technical programs spanning application development, platform re/engineering, cloud… more
- Amazon (Arlington, VA)
- …experienced and motivated Security Engineer (SE) to expand our Security Operating Center (SOC) and maintain security compliance in this working environment. The ... for an individual with a deep understanding on how to balance business and technical risk that can effect the program. The candidate should be able to identify… more