- IBM (Reston, VA)
- …in Agile, Salesforce (Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred IBM is committed to creating ... **Introduction** As the Customer Service Contact Center GTM Lead,...US Federal clients. This individual will have in-depth Contact Center , business process and technical applications knowledge… more
- Pearl Interactive Network (Richmond, VA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and policies. + Answer agent… more
- Mass Markets (VA)
- …have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support our "Get Out the Vote" initiative. In ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... a trusted partner in the industry. This position supports customer service, technical support, and customer...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- AECOM (Fairfax, VA)
- …associated with the needs of the operations. + Previous experience working in a call center , customer service, 911 Operator or dispatching environment. + ... platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management… more
- Pearl Interactive Network (Richmond, VA)
- …day one, shaping the performance, mindset, and confidence of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is ... teams? At **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent Community** for future remote… more
- Amazon (Herndon, VA)
- …3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues Preferred Qualifications - Strong verbal and ... center 's physical infrastructure. This team ensures that the customer experience will be optimal and gratifying by way...day to day processes and event response, conducting data center infrastructure training and drills, providing on- call … more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... (Not Required) + One (1) year of experience in customer service or Tier II, technical support...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Evolent (Richmond, VA)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... technical expertise to both IT teams and contact center stakeholders. The ideal candidate will possess a robust...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree… more