- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... a trusted partner in the industry. This position supports customer service, technical support, and customer...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Capital One (Richmond, VA)
- …Qualifications** + High School Diploma, GED, or equivalent certification + At least 2 years customer service or call center experience + At least 1 year ... **Preferred Qualifications** : + At least 3 years of customer service or call center ...the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process,… more
- Deloitte (Rosslyn, VA)
- …and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use of ... to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have...able to perform independent tasks as well as provide technical guidance to team members, as needed. + Lead… more
- SAIC (Quantico, VA)
- …technical support to approved seat service DCSA end users. + Part of a call center of mission-ready technicians to assist staff with data input/output devices ... developments, trends, best practices, and principles of IT customer support. + Provides on-site and remote ...+ Coordinates, resolves, and closes service requests beyond first call resolution. + Handles customer interactions across… more
- Google (Reston, VA)
- …languages: Javascript, Java, Go. + Experience in Agentic Design, especially Chat and Call Center systems, Agents, Search, and GenAI. + Active US Government ... at Google . **Responsibilities:** + Identify and qualify business opportunities and key customer technical issues, developing a strategy to resolve technical … more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... (Not Required) + One (1) year of experience in customer service, technical support, inside sales, back-office,...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Amentum (Springfield, VA)
- …will bring at least one year of experience managing queues in a call center environment. Work includes identifying, researching, and resolving questions/issues ... credentials/authorization at this work location. 1+ years' experience in: + Supporting a call center /case management environment providing Tier II or Tier III… more
- Vontier (Richmond, VA)
- …experience in working with general automotive mechanics a plus. + 1+ years of call center experience or equivalent experience in dealing with customers. + ... for this position is at an hourly $20 per hour + Annual Gainshare Bonus** Customer Service is the critical link to strong communications between the sales field and… more
- Amazon (Arlington, VA)
- …native AWS services, infrastructure, and operating models to virtually any data center , co-location space, or on-premises facility. Customers can now use the same ... latest AWS capabilities for our customers. Key job responsibilities As a Customer Operations Lead, you will lead program management efforts associated with… more