- Canon USA & Affiliates (NY)
- …ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support . As a Canon Technical Printer ... Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone,...school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of… more
- University of Rochester (Rochester, NY)
- …performance of the Data Center . + Works independently with users and applicable support teams to integrate a wide array of technology tools in support of ... evaluations. + Provides for the continuous availability of operational support for all platforms in accordance with the institution's...the Data Center Director. + Manages Data Center on- call rotation. + Leads staff meetings.… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for all complex and in person ... support needs. The Tech Field Support will take ownership of issues escalated to them...Albany Med device or application Other + Maintain current technical expertise in the rapidly changing technology of Albany… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... business so that reviews of calls are accurate for technical content and employees are provided with the correct...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- University of Rochester (Rochester, NY)
- …+ Refers difficult problems to designated authority. + Relays information to other technical support staff and users. + Protects against unauthorized access to ... SUMMARY The Data Center Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and… more
- City of New York (New York, NY)
- …Access /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , ... Access Center /Model Office which includes, but is not limited to, the Family Services Call Center , Veterans Job Center , Union Square Job Center ,… more
- City of New York (New York, NY)
- …elected officials within the Center 's geographical area. - Supervise and provide technical support and training to the Deputy Directors in the application ... Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and… more
- Zoom (New York, NY)
- …customer experience + Troubleshooting and resolving technical issues related to contact center solutions + Providing training and support to end users on ... + Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects +... solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems… more
- Albany Medical Center (Albany, NY)
- …awareness when assigned. Essential Job Functions (95%): + Must participate in a rotating call schedule and carry a smart phone. Call may exceed fifty percent ... will be made to utilize staff listed on the call schedule. In the event cases cannot be adequately...Contributes articles to and assists with distribution of The Center for Donation and Transplant Newsletter ("The Legacy"). Organ… more
- GoNetspeed (Rochester, NY)
- …for whatever comes next. If this excites you, come and join our team. Technical Support Technician position will be a key position within GoNetspeed's Network ... CLEC operations. This person will directly report to the Technical Support Manager and will interface with...call backs as appropriate and small business customer support . Proactively monitor all in-service Systems and respond to… more