- Humana (Albany, NY)
- … flows within "Genesys Cloud" + Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an ... technical perspective, including design, planning, integration, maintenance and support of cloud architecture. May work with stakeholders across organization to… more
- TIAA (NY)
- …optimization of personalized experiences that seamlessly connect web, mobile, email, and call center interactions (and more) to deliver cohesive, relevant ... data, preferences, and context across web, mobile app, email campaigns, and call center interactions + Ensure personalization engines deliver relevant content,… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... topics presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services...military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of… more
- City of New York (New York, NY)
- …health crises or seeking mental health support . Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, the ... will analyze each interaction to establish effective communication and support protocols. Job Duties and Responsibilities: - Measure and...application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -… more
- Stony Brook University (Southampton, NY)
- …submitted online. Please use the Apply Now button to begin your application. For technical support , please visit Interfolio's Support Site ( https:// ... anchored in the academic excellence of a world-class medical center . As a community-centered hospital, SBSH combines the personalized...Long Island to ensure close proximity (~20-30 minutes) to support timely STEMI call coverage. This is… more
- NTT America, Inc. (Yonkers, NY)
- …supervision, training, and development of a ~15 member team supporting data center and remote IT infrastructure services across a 24/7/365 hospital environment. This ... Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites. + Oversee training, onboarding, skills development, and… more
- Carrington (Albany, NY)
- …substituted in lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support...and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
- Stony Brook University (Stony Brook, NY)
- …submitted online. Please use the Apply Now button to begin your application. For technical support , please visit Interfolio's Support Site ( https:// ... will round out the multidisciplinary team that comprises the Stony Brook Center of Excellence for Alzheimer's Disease (CEAD). Initially funded in 2016, the… more
- Carrier (East Syracuse, NY)
- …distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric ... seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone...of 3 years of customer service experience in a call center or similar high-volume setting. +… more
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