- City of New York (New York, NY)
- …of computer and application related issues. - Perform in a high-volume IT Help Desk call center , with a high degree of professionalism. - Escalate issues as ... configure, and troubleshoot computer hardware and software. - Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately… more
- University of Rochester (Brighton, NY)
- …Or equivalent combination of education and experience + Previous Service Desk or Call Center Experience preferred + Experience working with eRecord preferred ... **Responsibilities:** GENERAL PURPOSE Provides first- and second-level troubleshooting and support for a variety of services, including but not limited… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... and manage detailed documentation of integration processes, system configurations, and technical specifications. + Support analytics and Salesforce Health Cloud… more
- Veterans Affairs, Veterans Health Administration (Rochester, NY)
- …Patient Aligned Care Team, Behavioral Health Program, Mental Health Team, Ancillary Services, Call Center Team, Medical Services, or a Specialty Care Setting ... the position. The incumbent serves as an Advanced Medical Support Assistant under the scheduling section of the Finger...initial point of contact for the units, clinics, patient, call centers, interdisciplinary teams, to include, but not limited… more
- Fujifilm (Albany, NY)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...to the next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to… more
- Mount Sinai Health System (New York, NY)
- …Desktop Support Specialist II is responsible for delivering escalated, high-level technical support to business area leadership and staff across all aspects ... + Ability to identify problem trends based on phone call volume and online ticketing system entries. + Ability...and online ticketing system entries. + Ability to provide technical support over the phone and/or desk… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- University of Rochester (Rochester, NY)
- …situations involving dissatisfied customers, offering patient assistance and support . ** Technical Knowledge and Ability** + Monitors nurse call panels and ... or Business Degree preferred. + 2-5 years hospital and/or call center and/ or customer service experience...Create - and Make the World Ever Better. In support of our values and those of our society,… more
- Veolia North America (New Rochelle, NY)
- …the New York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The ... of Customer Service and Metering. This role will also support the customer operations in other geographies that are...for providing an enhanced customer experience by meeting targeted call center , backoffice, revenue integrity, collections and… more
- Alaant (Glens Falls, NY)
- …**:** + Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, ... and work/life balance!** **Hours and Benefits for the IT Support Manager:** + On-site Monday-Friday + $65,000 - $85,000...Medical, Dental and Vision insurance **Responsibilities for the IT Support Manager:** + **IT Support and Operations… more