- Trinity Health (Syracuse, NY)
- …Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording) **Nice to Have:** + Cisco Expressway + Cisco UCS ... + Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call ...+ Manage Cisco Expressway and Cisco UCS infrastructure. + Support Cisco WebEx (Jabber Voice). + Configure and maintain… more
- NY CREATES (Albany, NY)
- …2025 Job Description: Job responsibilities include, but are not limited to: + Support shipments and deliveries for entire campus as required. + Unpack, examine, and ... be required to learn, understand and perform the duties of the mail center + Other reasonable duties as assigned by supervisor Job Requirements: Minimum Requirements… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Evolent (Albany, NY)
- … capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of...our Provider Service Associate team to assist with providing support to health plan members, providers and/or their representatives.… more
- University of Rochester (Rochester, NY)
- …situations involving dissatisfied customers, offering patient assistance and support . ** Technical Knowledge and Ability** + Monitors nurse call panel and ... or Business Degree preferred + 2-5 years hospital and/or call center and/ or customer service experience...Create - and Make the World Ever Better. In support of our values and those of our society,… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... topics presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages… more
- CUNY (New York, NY)
- … and manages subcontractors involved with network installations. + Provides network technical support directly to users and through ticketing systems. + ... Creates technical support documentation for network systems and...work locations in any of the 5 boroughs and/or on- call troubleshooting support after standard business hours… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services...military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of… more
- City of New York (New York, NY)
- …health crises or seeking mental health support . Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, the ... will analyze each interaction to establish effective communication and support protocols. Job Duties and Responsibilities: - Measure and...application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -… more
- Custom Computer Specialists (Hauppauge, NY)
- …Computer Specialists, Inc. continues to successfully provide network integration, technical personnel, support services, products solutions, and consulting ... 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our...as possible. We are looking for a highly motivated technical professional to join our team as a NOC… more