- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...supervisors + Collaborate with departments such as Quality Assurance, Training , IT, and Recruiting + Design and audit quality… more
- Teleperformance USA (Mcallen, TX)
- …the limit!** **Purpose** **Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client ... is not available for this position.** **Your Responsibilities** + **Oversee day-to-day call center operations and business planning, ensuring staff safety,… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...effectively. + Collaborate with departments such as Quality Assurance, Training , IT, and Recruiting. + Lead quality assurance efforts… more
- Lincoln Financial (Austin, TX)
- …#:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager ** to support the Retirement Plan Services organization in a ... work from home environment. _Background Details_ As a Retirement Call Center Manager , you will manage an assigned team within the Call Center to… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service ... and the environment.** **Benefits of working with TP include:** + **Paid Training ** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and… more
- Savers | Value Village (El Paso, TX)
- ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United ... leadership directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound,… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Highmark Health (Austin, TX)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...forwarding concerns and recommendations to the Workforce Planning Team Manager . 3. Support scheduling impacts of longer-term initiatives, events,… more
- Allied Universal (Richardson, TX)
- …for a replacement who meets the requirements of that post. **SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):** + **Evening ... schedules and break times, assist in new and remedial training ; counsel employees as needed related to company policies...experience + Knowledge of AUS field operations + Prior call center experience + Scheduling experience **BENEFITS:**… more